Examples with CaseInstance org.jbpm.casemgmt.api.model.instance.CaseInstance used on opensource projects

Example 46 with CaseInstance

use of org.jbpm.casemgmt.api.model.instance.CaseInstance in project jbpm by kiegroup.

the class CaseSLAComplianceTest method testStartCaseWithSLAForGoldCustomerByRules.

@Test
public void testStartCaseWithSLAForGoldCustomerByRules() {
    Map<String, OrganizationalEntity> roleAssignments = new HashMap<>();
    roleAssignments.put("owner", new UserImpl("john"));
    roleAssignments.put("admin", new UserImpl("mary"));
    Map<String, Object> data = new HashMap<>();
    data.put("s", "Case with SLA");
    data.put("CustomerType", "Gold");
    CaseFileInstance caseFile = caseService.newCaseFileInstance(deploymentUnit.getIdentifier(), USER_TASK_SLA_EXPR_CASE_P_ID, data, roleAssignments);
    String caseId = caseService.startCase(deploymentUnit.getIdentifier(), USER_TASK_SLA_EXPR_CASE_P_ID, caseFile);
    assertNotNull(caseId);
    assertEquals(HR_CASE_ID, caseId);
    try {
        CaseInstance cInstance = caseService.getCaseInstance(caseId, true, false, false, false);
        assertNotNull(cInstance);
        assertEquals(deploymentUnit.getIdentifier(), cInstance.getDeploymentId());
        assertEquals(ProcessInstance.SLA_PENDING, cInstance.getSlaCompliance().intValue());
        Object calcualtedSlaDueDate = cInstance.getCaseFile().getData("slaDueDate");
        assertNotNull(calcualtedSlaDueDate);
        assertThat(calcualtedSlaDueDate).isEqualTo("1s");
        CountDownListenerFactory.getExisting("slaCompliance").waitTillCompleted();
        cInstance = caseService.getCaseInstance(caseId);
        assertNotNull(cInstance);
        assertEquals(deploymentUnit.getIdentifier(), cInstance.getDeploymentId());
        assertEquals(ProcessInstance.SLA_VIOLATED, cInstance.getSlaCompliance().intValue());
        caseService.cancelCase(caseId);
        CaseInstance instance = caseService.getCaseInstance(caseId);
        Assertions.assertThat(instance.getStatus()).isEqualTo(CaseStatus.CANCELLED.getId());
        caseId = null;
    } catch (Exception e) {
        logger.error("Unexpected error {}", e.getMessage(), e);
        fail("Unexpected exception " + e.getMessage());
    } finally {
        if (caseId != null) {
            caseService.cancelCase(caseId);
        }
    }
}

Example 47 with CaseInstance

use of org.jbpm.casemgmt.api.model.instance.CaseInstance in project jbpm by kiegroup.

the class CaseSLAComplianceTest method testStartCaseWithSLAForSilverCustomerByRules.

@Test
public void testStartCaseWithSLAForSilverCustomerByRules() {
    Map<String, OrganizationalEntity> roleAssignments = new HashMap<>();
    roleAssignments.put("owner", new UserImpl("john"));
    roleAssignments.put("admin", new UserImpl("mary"));
    Map<String, Object> data = new HashMap<>();
    data.put("s", "Case with SLA");
    data.put("CustomerType", "Silver");
    CaseFileInstance caseFile = caseService.newCaseFileInstance(deploymentUnit.getIdentifier(), USER_TASK_SLA_EXPR_CASE_P_ID, data, roleAssignments);
    String caseId = caseService.startCase(deploymentUnit.getIdentifier(), USER_TASK_SLA_EXPR_CASE_P_ID, caseFile);
    assertNotNull(caseId);
    assertEquals(HR_CASE_ID, caseId);
    try {
        CaseInstance cInstance = caseService.getCaseInstance(caseId, true, false, false, false);
        assertNotNull(cInstance);
        assertEquals(deploymentUnit.getIdentifier(), cInstance.getDeploymentId());
        assertEquals(ProcessInstance.SLA_PENDING, cInstance.getSlaCompliance().intValue());
        Object calcualtedSlaDueDate = cInstance.getCaseFile().getData("slaDueDate");
        assertNotNull(calcualtedSlaDueDate);
        assertThat(calcualtedSlaDueDate).isEqualTo("2s");
        CountDownListenerFactory.getExisting("slaCompliance").waitTillCompleted();
        cInstance = caseService.getCaseInstance(caseId);
        assertNotNull(cInstance);
        assertEquals(deploymentUnit.getIdentifier(), cInstance.getDeploymentId());
        assertEquals(ProcessInstance.SLA_VIOLATED, cInstance.getSlaCompliance().intValue());
        caseService.cancelCase(caseId);
        CaseInstance instance = caseService.getCaseInstance(caseId);
        Assertions.assertThat(instance.getStatus()).isEqualTo(CaseStatus.CANCELLED.getId());
        caseId = null;
    } catch (Exception e) {
        logger.error("Unexpected error {}", e.getMessage(), e);
        fail("Unexpected exception " + e.getMessage());
    } finally {
        if (caseId != null) {
            caseService.cancelCase(caseId);
        }
    }
}

Example 48 with CaseInstance

use of org.jbpm.casemgmt.api.model.instance.CaseInstance in project jbpm by kiegroup.

the class CaseSLAComplianceTest method testStartCaseWithSLAEscalation.

@Test
public void testStartCaseWithSLAEscalation() {
    Map<String, OrganizationalEntity> roleAssignments = new HashMap<>();
    roleAssignments.put("owner", new UserImpl("john"));
    roleAssignments.put("admin", new UserImpl("mary"));
    Map<String, Object> data = new HashMap<>();
    data.put("s", "Case with SLA");
    CaseFileInstance caseFile = caseService.newCaseFileInstance(deploymentUnit.getIdentifier(), USER_TASK_SLA_CASE_P_ID, data, roleAssignments);
    String caseId = caseService.startCase(deploymentUnit.getIdentifier(), USER_TASK_SLA_CASE_P_ID, caseFile);
    assertNotNull(caseId);
    assertEquals(HR_CASE_ID, caseId);
    try {
        CaseInstance cInstance = caseService.getCaseInstance(caseId);
        assertNotNull(cInstance);
        assertEquals(deploymentUnit.getIdentifier(), cInstance.getDeploymentId());
        assertEquals(ProcessInstance.SLA_PENDING, cInstance.getSlaCompliance().intValue());
        List<TaskSummary> escalationTasks = runtimeDataService.getTasksAssignedAsPotentialOwner("mary", new QueryFilter());
        assertThat(escalationTasks).hasSize(0);
        CountDownListenerFactory.getExisting("slaCompliance").waitTillCompleted();
        cInstance = caseService.getCaseInstance(caseId);
        assertNotNull(cInstance);
        assertEquals(deploymentUnit.getIdentifier(), cInstance.getDeploymentId());
        assertEquals(ProcessInstance.SLA_VIOLATED, cInstance.getSlaCompliance().intValue());
        escalationTasks = runtimeDataService.getTasksAssignedAsPotentialOwner("mary", new QueryFilter());
        assertThat(escalationTasks).hasSize(1);
        TaskSummary task = escalationTasks.get(0);
        assertThat(task.getName()).isEqualTo("SLA violation for case " + caseId);
        assertThat(task.getDescription()).isEqualTo("Service Level Agreement has been violated for case " + caseId);
        caseService.cancelCase(caseId);
        CaseInstance instance = caseService.getCaseInstance(caseId);
        Assertions.assertThat(instance.getStatus()).isEqualTo(CaseStatus.CANCELLED.getId());
        caseId = null;
    } catch (Exception e) {
        logger.error("Unexpected error {}", e.getMessage(), e);
        fail("Unexpected exception " + e.getMessage());
    } finally {
        if (caseId != null) {
            caseService.cancelCase(caseId);
        }
    }
}

Example 49 with CaseInstance

use of org.jbpm.casemgmt.api.model.instance.CaseInstance in project jbpm by kiegroup.

the class CaseSLAComplianceTest method testStartCaseWithSLASubprocess.

@Test
public void testStartCaseWithSLASubprocess() {
    Map<String, OrganizationalEntity> roleAssignments = new HashMap<>();
    roleAssignments.put("owner", new UserImpl("john"));
    roleAssignments.put("admin", new UserImpl("mary"));
    Map<String, Object> data = new HashMap<>();
    data.put("s", "Case with SLA");
    CaseFileInstance caseFile = caseService.newCaseFileInstance(deploymentUnit.getIdentifier(), USER_TASK_SLA_CASE_P_ID, data, roleAssignments);
    String caseId = caseService.startCase(deploymentUnit.getIdentifier(), USER_TASK_SLA_CASE_P_ID, caseFile);
    assertNotNull(caseId);
    assertEquals(HR_CASE_ID, caseId);
    try {
        CaseInstance cInstance = caseService.getCaseInstance(caseId);
        assertNotNull(cInstance);
        assertEquals(deploymentUnit.getIdentifier(), cInstance.getDeploymentId());
        assertEquals(ProcessInstance.SLA_PENDING, cInstance.getSlaCompliance().intValue());
        Collection<ProcessInstanceDesc> caseProcessInstances = caseRuntimeDataService.getProcessInstancesForCase(caseId, new QueryContext());
        assertNotNull(caseProcessInstances);
        assertEquals(1, caseProcessInstances.size());
        CountDownListenerFactory.getExisting("slaCompliance").waitTillCompleted();
        cInstance = caseService.getCaseInstance(caseId);
        assertNotNull(cInstance);
        assertEquals(deploymentUnit.getIdentifier(), cInstance.getDeploymentId());
        assertEquals(ProcessInstance.SLA_VIOLATED, cInstance.getSlaCompliance().intValue());
        caseProcessInstances = caseRuntimeDataService.getProcessInstancesForCase(caseId, new QueryContext());
        assertNotNull(caseProcessInstances);
        assertEquals(2, caseProcessInstances.size());
        for (ProcessInstanceDesc pi : caseProcessInstances) {
            assertThat(pi.getCorrelationKey()).startsWith(HR_CASE_ID);
        }
        caseService.cancelCase(caseId);
        CaseInstance instance = caseService.getCaseInstance(caseId);
        Assertions.assertThat(instance.getStatus()).isEqualTo(CaseStatus.CANCELLED.getId());
        caseId = null;
    } catch (Exception e) {
        logger.error("Unexpected error {}", e.getMessage(), e);
        fail("Unexpected exception " + e.getMessage());
    } finally {
        if (caseId != null) {
            caseService.cancelCase(caseId);
        }
    }
}

Example 50 with CaseInstance

use of org.jbpm.casemgmt.api.model.instance.CaseInstance in project jbpm by kiegroup.

the class CaseSLAComplianceTest method testStartCaseWithSLAForNewCustomerByRules.

@Test
public void testStartCaseWithSLAForNewCustomerByRules() {
    Map<String, OrganizationalEntity> roleAssignments = new HashMap<>();
    roleAssignments.put("owner", new UserImpl("john"));
    roleAssignments.put("admin", new UserImpl("mary"));
    Map<String, Object> data = new HashMap<>();
    data.put("s", "Case with SLA");
    data.put("CustomerType", "New");
    CaseFileInstance caseFile = caseService.newCaseFileInstance(deploymentUnit.getIdentifier(), USER_TASK_SLA_EXPR_CASE_P_ID, data, roleAssignments);
    String caseId = caseService.startCase(deploymentUnit.getIdentifier(), USER_TASK_SLA_EXPR_CASE_P_ID, caseFile);
    assertNotNull(caseId);
    assertEquals(HR_CASE_ID, caseId);
    try {
        CaseInstance cInstance = caseService.getCaseInstance(caseId, true, false, false, false);
        assertNotNull(cInstance);
        assertEquals(deploymentUnit.getIdentifier(), cInstance.getDeploymentId());
        assertEquals(ProcessInstance.SLA_NA, cInstance.getSlaCompliance().intValue());
        Object calcualtedSlaDueDate = cInstance.getCaseFile().getData("slaDueDate");
        assertNotNull(calcualtedSlaDueDate);
        assertThat(calcualtedSlaDueDate).isEqualTo("");
        caseService.cancelCase(caseId);
        CaseInstance instance = caseService.getCaseInstance(caseId);
        Assertions.assertThat(instance.getStatus()).isEqualTo(CaseStatus.CANCELLED.getId());
        caseId = null;
    } catch (Exception e) {
        logger.error("Unexpected error {}", e.getMessage(), e);
        fail("Unexpected exception " + e.getMessage());
    } finally {
        if (caseId != null) {
            caseService.cancelCase(caseId);
        }
    }
}