Examples with AgentSession org.jivesoftware.xmpp.workgroup.AgentSession used on opensource projects

Example 6 with AgentSession

use of org.jivesoftware.xmpp.workgroup.AgentSession in project Openfire by igniterealtime.

the class TrackingProvider method executeSet.

public void executeSet(IQ packet, Workgroup workgroup) {
    IQ reply = null;
    Element iq = packet.getChildElement();
    // Send back reply
    reply = IQ.createResultIQ(packet);
    workgroup.send(reply);
    IQ update = new IQ();
    Element elem = update.setChildElement("tracker", "http://jivesoftware.com/protocol/workgroup");
    // Check if user is leaving.
    Element leaving = iq.element("leaving");
    if (leaving != null) {
        elem.addElement("leaving").setText("true");
        for (AgentSession session : workgroup.getAgentSessions()) {
            update.setTo(session.getJID());
            update.setType(IQ.Type.set);
            workgroup.send(update);
        }
        return;
    }
    String url = iq.element("url").getTextTrim();
    String title = iq.element("title").getTextTrim();
    String referrer = iq.element("referrer").getTextTrim();
    String uniqueID = iq.element("uniqueID").getTextTrim();
    String ipAddress = iq.element("ipAddress").getTextTrim();
    // Otherwise, notify of new user on site.
    elem.addElement("url").setText(url);
    elem.addElement("title").setText(title);
    elem.addElement("referrer").setText(referrer);
    elem.addElement("uniqueID").setText(uniqueID);
    elem.addElement("ipAddress").setText(ipAddress);
    for (AgentSession session : workgroup.getAgentSessions()) {
        update.setTo(session.getJID());
        update.setType(IQ.Type.set);
        workgroup.send(update);
    }
}

Example 7 with AgentSession

use of org.jivesoftware.xmpp.workgroup.AgentSession in project Openfire by igniterealtime.

the class SiteTracker method handleSiteUser.

private void handleSiteUser(IQ packet, Workgroup workgroup) {
    IQ reply;
    Element iq = packet.getChildElement();
    // Define default values
    IQ update = new IQ();
    Element elem = update.setChildElement("site-user", "http://jivesoftware.com/protocol/workgroup");
    String sessionID = iq.attribute("sessionID").getText();
    elem.addAttribute("sessionID", sessionID);
    // Check if a users session has expired
    Element sessionExpired = iq.element("expired");
    if (sessionExpired != null) {
        siteUsers.remove(sessionID);
        elem.addElement("sessionExpired").setText("true");
        for (AgentSession session : workgroup.getAgentSessions()) {
            update.setTo(session.getJID());
            update.setType(IQ.Type.set);
            workgroup.send(update);
        }
        reply = IQ.createResultIQ(packet);
        workgroup.send(reply);
        return;
    }
    Element chatting = iq.element("chatting");
    if (chatting != null) {
        elem.addElement("chatting").setText("true");
        for (AgentSession session : workgroup.getAgentSessions()) {
            update.setTo(session.getJID());
            update.setType(IQ.Type.set);
            workgroup.send(update);
        }
        reply = IQ.createResultIQ(packet);
        workgroup.send(reply);
        return;
    }
    // Check if user left a page
    Element leaving = iq.element("leftPage");
    if (leaving != null) {
        elem.addElement("leftPage").setText("true");
        for (AgentSession session : workgroup.getAgentSessions()) {
            update.setTo(session.getJID());
            update.setType(IQ.Type.set);
            workgroup.send(update);
        }
        reply = IQ.createResultIQ(packet);
        workgroup.send(reply);
        // Handle pageView
        SiteUser siteUser = siteUsers.get(sessionID);
        if (siteUser != null) {
            PageView lastView = siteUser.getLastView();
            if (lastView != null) {
                lastView.setEndTime(new Date());
            }
        }
        return;
    }
    // If user has not left a page and the session has not expired. This user
    // has entered a new page.
    String url = iq.element("url").getTextTrim();
    String title = iq.element("title").getTextTrim();
    String referrer = iq.element("referrer").getTextTrim();
    String ipAddress = iq.element("ipAddress").getTextTrim();
    String userID = iq.element("userID").getTextTrim();
    // Send back reply
    reply = IQ.createResultIQ(packet);
    workgroup.send(reply);
    elem.addElement("url").setText(url);
    elem.addElement("title").setText(title);
    elem.addElement("referrer").setText(referrer);
    elem.addElement("userID").setText(userID);
    elem.addElement("ipAddress").setText(ipAddress);
    // Add to tracking information
    SiteUser siteUser = siteUsers.get(sessionID);
    if (siteUser == null) {
        siteUser = new SiteUser();
    }
    PageView pageView = new PageView();
    pageView.setStartTime(new Date());
    pageView.setTitle(title);
    pageView.setUrl(url);
    siteUser.addView(pageView);
    siteUser.setJID(reply.getTo());
    siteUsers.put(sessionID, siteUser);
    for (AgentSession session : workgroup.getAgentSessions()) {
        update.setTo(session.getJID());
        update.setType(IQ.Type.set);
        workgroup.send(update);
    }
}

Example 8 with AgentSession

use of org.jivesoftware.xmpp.workgroup.AgentSession in project Openfire by igniterealtime.

the class ChatNotes method executeGet.

public void executeGet(IQ packet, Workgroup workgroup) {
    IQ reply;
    Element iq = packet.getChildElement();
    // Verify that an agent is requesting this information.
    try {
        AgentSession agentSession = workgroup.getAgentManager().getAgentSession(packet.getFrom());
        if (agentSession != null) {
            String sessionID = iq.element("sessionID").getTextTrim();
            sendNotesPacket(packet, workgroup, sessionID);
        } else {
            reply = IQ.createResultIQ(packet);
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            workgroup.send(reply);
        }
    } catch (AgentNotFoundException e) {
        reply = IQ.createResultIQ(packet);
        reply.setChildElement(packet.getChildElement().createCopy());
        reply.setError(new PacketError(PacketError.Condition.item_not_found));
        workgroup.send(reply);
    }
}

Example 9 with AgentSession

use of org.jivesoftware.xmpp.workgroup.AgentSession in project Openfire by igniterealtime.

the class RoundRobinDispatcher method fillAgentsList.

/**
     * <p>Generate the agents offer list.</p>
     */
private void fillAgentsList() {
    AgentSessionList agentSessionList = queue.getAgentSessionList();
    agentSessionList.addAgentSessionListener(this);
    for (AgentSession agentSession : agentSessionList.getAgentSessions()) {
        if (!agentList.contains(agentSession)) {
            agentList.add(agentSession);
        }
    }
}

Example 10 with AgentSession

use of org.jivesoftware.xmpp.workgroup.AgentSession in project Openfire by igniterealtime.

the class InvitationRequest method execute.

public void execute() {
    if (Type.user == type) {
        AgentSession agentSession = null;
        // Verify if the invitee user is an agent that is currently logged
        try {
            agentSession = WorkgroupManager.getInstance().getAgentManager().getAgent(invitee).getAgentSession();
        } catch (AgentNotFoundException e) {
        // Ignore
        }
        // Only Send muc invites to a particular user.
        if (true) {
            // Invitee is not an agent so send a standard MUC room invitation
            sendMUCInvitiation();
            // Keep track when the invitation was sent to the user
            offerAccpeted = System.currentTimeMillis();
        } else {
            // Invite the agent to the room by sending an offer
            Workgroup workgroup = agentSession.getWorkgroups().iterator().next();
            RequestQueue requestQueue = workgroup.getRequestQueues().iterator().next();
            // Add the requested agent as the initial target agent to get the offer
            getMetaData().put("agent", Arrays.asList(invitee.toString()));
            getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
            // Dispatch the request
            requestQueue.getDispatcher().injectRequest(this);
        }
    } else if (Type.queue == type) {
        // Send offer to the best again available in the requested queue
        Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
        if (targetWorkgroup == null) {
            // No workgroup was found for the specified invitee. Send a Message with the error
            sendErrorMessage("Specified workgroup was not found.");
            return;
        }
        try {
            RequestQueue requestQueue = targetWorkgroup.getRequestQueue(invitee.getResource());
            getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
            // Dispatch the request
            requestQueue.getDispatcher().injectRequest(this);
        } catch (NotFoundException e) {
            // No queue was found for the specified invitee. Send a Message with the error
            sendErrorMessage("Specified queue was not found.");
        }
    } else if (Type.workgroup == type) {
        // Select the best queue based on the original request
        Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
        if (targetWorkgroup != null) {
            RequestQueue requestQueue = RoutingManager.getInstance().getBestQueue(targetWorkgroup, userRequest);
            getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
            // Send offer to the best again available in the requested queue
            requestQueue.getDispatcher().injectRequest(this);
        } else {
            // No workgroup was found for the specified invitee. Send a Message with the error
            sendErrorMessage("Specified workgroup was not found.");
        }
    }
}