Examples with RequestQueue org.jivesoftware.xmpp.workgroup.RequestQueue used on opensource projects

Example 6 with RequestQueue

use of org.jivesoftware.xmpp.workgroup.RequestQueue in project Openfire by igniterealtime.

the class RoutingManager method getBestQueue.

/**
     * Returns the best {@link RequestQueue} in the specified {@link Workgroup} that could
     * handle the specified {@link UserRequest}.
     *
     * @param workgroup the workgroup where a queue will be searched.
     * @param request the user request to be handled.
     * @return the best RequestQueue in the specified Workgroup.
     */
public RequestQueue getBestQueue(Workgroup workgroup, UserRequest request) {
    WordMatchRouter router = new WordMatchRouter();
    for (RoutingRule rule : getRoutingRules(workgroup)) {
        String query = rule.getQuery();
        boolean handled = router.checkForHits(request.getMetaData(), query);
        if (handled) {
            // Retrieve queue and route to it.
            try {
                return workgroup.getRequestQueue(rule.getQueueID());
            } catch (NotFoundException e) {
                Log.error(e.getMessage(), e);
            }
        }
    }
    List<RequestQueue> availableRequestQueues = new ArrayList<RequestQueue>();
    // Route to best queue based on availability.
    for (RequestQueue requestQueue : workgroup.getRequestQueues()) {
        // Skip queues that do not have agents at the moment
        if (requestQueue != null && requestQueue.isOpened()) {
            availableRequestQueues.add(requestQueue);
        }
    }
    Collections.sort(availableRequestQueues, queueComparator);
    return availableRequestQueues.get(0);
}

Example 7 with RequestQueue

use of org.jivesoftware.xmpp.workgroup.RequestQueue in project Openfire by igniterealtime.

the class InvitationRequest method execute.

public void execute() {
    if (Type.user == type) {
        AgentSession agentSession = null;
        // Verify if the invitee user is an agent that is currently logged
        try {
            agentSession = WorkgroupManager.getInstance().getAgentManager().getAgent(invitee).getAgentSession();
        } catch (AgentNotFoundException e) {
        // Ignore
        }
        // Only Send muc invites to a particular user.
        if (true) {
            // Invitee is not an agent so send a standard MUC room invitation
            sendMUCInvitiation();
            // Keep track when the invitation was sent to the user
            offerAccpeted = System.currentTimeMillis();
        } else {
            // Invite the agent to the room by sending an offer
            Workgroup workgroup = agentSession.getWorkgroups().iterator().next();
            RequestQueue requestQueue = workgroup.getRequestQueues().iterator().next();
            // Add the requested agent as the initial target agent to get the offer
            getMetaData().put("agent", Arrays.asList(invitee.toString()));
            getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
            // Dispatch the request
            requestQueue.getDispatcher().injectRequest(this);
        }
    } else if (Type.queue == type) {
        // Send offer to the best again available in the requested queue
        Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
        if (targetWorkgroup == null) {
            // No workgroup was found for the specified invitee. Send a Message with the error
            sendErrorMessage("Specified workgroup was not found.");
            return;
        }
        try {
            RequestQueue requestQueue = targetWorkgroup.getRequestQueue(invitee.getResource());
            getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
            // Dispatch the request
            requestQueue.getDispatcher().injectRequest(this);
        } catch (NotFoundException e) {
            // No queue was found for the specified invitee. Send a Message with the error
            sendErrorMessage("Specified queue was not found.");
        }
    } else if (Type.workgroup == type) {
        // Select the best queue based on the original request
        Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
        if (targetWorkgroup != null) {
            RequestQueue requestQueue = RoutingManager.getInstance().getBestQueue(targetWorkgroup, userRequest);
            getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
            // Send offer to the best again available in the requested queue
            requestQueue.getDispatcher().injectRequest(this);
        } else {
            // No workgroup was found for the specified invitee. Send a Message with the error
            sendErrorMessage("Specified workgroup was not found.");
        }
    }
}

Example 8 with RequestQueue

use of org.jivesoftware.xmpp.workgroup.RequestQueue in project Openfire by igniterealtime.

the class TransferRequest method execute.

public void execute() {
    if (Type.user == type) {
        AgentSession agentSession = null;
        // Verify if the invitee user is an agent that is currently logged
        try {
            agentSession = WorkgroupManager.getInstance().getAgentManager().getAgent(invitee).getAgentSession();
        } catch (AgentNotFoundException e) {
        // Ignore
        }
        // Only send muc invites to a particular user.
        if (true) {
            // Invitee is not an agent so send a standard MUC room invitation
            sendMUCInvitiation();
            // Keep track when the invitation was sent to the user
            offerAccepted = System.currentTimeMillis();
        } else {
            // Invite the agent to the room by sending an offer
            Workgroup workgroup = agentSession.getWorkgroups().iterator().next();
            RequestQueue requestQueue = workgroup.getRequestQueues().iterator().next();
            // Add the requested agent as the initial target agent to get the offer
            getMetaData().put("agent", Arrays.asList(invitee.toString()));
            getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
            // Dispatch the request
            requestQueue.getDispatcher().injectRequest(this);
        }
    } else if (Type.queue == type) {
        // Send offer to the best again available in the requested queue
        Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
        if (targetWorkgroup == null) {
            // No workgroup was found for the specified invitee. Send a Message with the error
            sendErrorMessage("Specified workgroup was not found.");
            return;
        }
        try {
            RequestQueue requestQueue = targetWorkgroup.getRequestQueue(invitee.getResource());
            getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
            // Dispatch the request
            requestQueue.getDispatcher().injectRequest(this);
        } catch (NotFoundException e) {
            // No queue was found for the specified invitee. Send a Message with the error
            sendErrorMessage("Specified queue was not found.");
        }
    } else if (Type.workgroup == type) {
        // Select the best queue based on the original request
        Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
        if (targetWorkgroup != null) {
            RequestQueue requestQueue = RoutingManager.getInstance().getBestQueue(targetWorkgroup, userRequest);
            getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
            // Send offer to the best again available in the requested queue
            requestQueue.getDispatcher().injectRequest(this);
        } else {
            // No workgroup was found for the specified invitee. Send a Message with the error
            sendErrorMessage("Specified workgroup was not found.");
        }
    }
}