Examples with SupportUnavailableException io.gravitee.rest.api.service.exceptions.SupportUnavailableException used on opensource projects

Example 1 with SupportUnavailableException

use of io.gravitee.rest.api.service.exceptions.SupportUnavailableException in project gravitee-management-rest-api by gravitee-io.

the class TicketServiceImpl method create.

@Override
public TicketEntity create(final String userId, final NewTicketEntity ticketEntity, final String referenceId, final ParameterReferenceType referenceType) {
    try {
        if (!isEnabled(referenceId, referenceType)) {
            throw new SupportUnavailableException();
        }
        LOGGER.info("Creating a support ticket: {}", ticketEntity);
        final Map<String, Object> parameters = new HashMap<>();
        final UserEntity user = userService.findById(userId);
        if (user.getEmail() == null) {
            throw new EmailRequiredException(userId);
        }
        parameters.put("user", user);
        final String emailTo;
        final ApiModelEntity api;
        final ApplicationEntity applicationEntity;
        if (ticketEntity.getApi() == null || ticketEntity.getApi().isEmpty()) {
            api = null;
            final MetadataEntity emailMetadata = metadataService.findDefaultByKey(DefaultMetadataUpgrader.METADATA_EMAIL_SUPPORT_KEY);
            if (emailMetadata == null) {
                throw new IllegalStateException("The support email metadata has not been found");
            }
            emailTo = emailMetadata.getValue();
        } else {
            api = apiService.findByIdForTemplates(ticketEntity.getApi(), true);
            final String apiMetadataEmailSupport = api.getMetadata().get(DefaultMetadataUpgrader.METADATA_EMAIL_SUPPORT_KEY);
            if (apiMetadataEmailSupport == null) {
                throw new IllegalStateException("The support email API metadata has not been found");
            }
            emailTo = apiMetadataEmailSupport;
            parameters.put("api", api);
        }
        if (DefaultMetadataUpgrader.DEFAULT_METADATA_EMAIL_SUPPORT.equals(emailTo)) {
            throw new IllegalStateException("The support email API metadata has not been changed");
        }
        if (ticketEntity.getApplication() != null && !ticketEntity.getApplication().isEmpty()) {
            applicationEntity = applicationService.findById(ticketEntity.getApplication());
            parameters.put("application", applicationEntity);
        } else {
            applicationEntity = null;
        }
        parameters.put("content", ticketEntity.getContent().replaceAll("(\r\n|\n)", "<br />"));
        parameters.put("ticketSubject", ticketEntity.getSubject());
        final String fromName = user.getFirstname() == null ? user.getEmail() : user.getFirstname() + ' ' + user.getLastname();
        emailService.sendEmailNotification(new EmailNotificationBuilder().replyTo(user.getEmail()).fromName(fromName).to(emailTo).copyToSender(ticketEntity.isCopyToSender()).template(TEMPLATES_FOR_ACTION_SUPPORT_TICKET).params(parameters).build());
        sendUserNotification(user, api, applicationEntity);
        Ticket ticket = convert(ticketEntity);
        ticket.setId(UuidString.generateRandom());
        ticket.setCreatedAt(new Date());
        ticket.setFromUser(userId);
        Ticket createdTicket = ticketRepository.create(ticket);
        return convert(createdTicket);
    } catch (TechnicalException ex) {
        LOGGER.error("An error occurs while trying to create a ticket {}", ticketEntity, ex);
        throw new TechnicalManagementException("An error occurs while trying to create a ticket " + ticketEntity, ex);
    }
}