Examples with TicketTranscript me.TechsCode.TechDiscordBot.transcripts.TicketTranscript used on opensource projects

Example 1 with TicketTranscript

use of me.TechsCode.TechDiscordBot.transcripts.TicketTranscript in project TechDiscordBot by TechsCode-Team.

the class TicketModule method onSlashCommand.

@SubscribeEvent
public void onSlashCommand(SlashCommandEvent e) {
    if (e.getMember() == null || e.getMember().getUser().isBot())
        return;
    if (e.getName().equals("ticket") && e.getSubcommandName() != null) {
        if (!isTicketChat(e.getTextChannel())) {
            e.reply("This channel is not a ticket!").setEphemeral(true).queue();
            return;
        }
        boolean isTicketCreator = e.getTextChannel().getTopic() != null && e.getTextChannel().getTopic().contains(e.getMember().getAsMention());
        if (!isTicketCreator && !TechDiscordBot.isStaff(e.getMember())) {
            e.reply("You have to be the ticket creator or a staff member to execute this command!").setEphemeral(true).queue();
            return;
        }
        Member member = e.getOption("member") == null ? null : e.getOption("member").getAsMember();
        if (!e.getSubcommandName().equals("transcript") && !e.getSubcommandName().equals("close") && member == null) {
            e.reply("**Member is invalid!** This probably shouldn't be happening...").setEphemeral(true).queue();
            return;
        }
        switch(e.getSubcommandName()) {
            case "transcript":
                {
                    if (!TechDiscordBot.isStaff(e.getMember())) {
                        e.reply("You cannot force a ticket transcript!").setEphemeral(true).queue();
                        return;
                    }
                    TicketTranscript transcript = TicketTranscript.buildTranscript(e.getTextChannel(), TicketTranscriptOptions.DEFAULT);
                    Member ticketMember = getMemberFromTicket(e.getTextChannel());
                    e.reply("Generating the transcript... please wait.").queue(msg -> {
                        transcript.build(object -> {
                            if (ticketMember != null) {
                                TranscriptLogs.log(new TechEmbedBuilder("Ticket Transcript (Command)").text(ticketMember == null ? "Transcript of #" + e.getChannel().getName() + ": " + transcript.getUrl() : "Transcript of " + ticketMember.getAsMention() + "'s ticket:\n" + transcript.getUrl()).color(Color.ORANGE));
                            }
                            msg.editOriginalEmbeds(new TechEmbedBuilder("Ticket Transcript").text(ticketMember == null ? "Transcript of #" + e.getChannel().getName() + ": " + transcript.getUrl() : "Transcript of " + ticketMember.getAsMention() + "'s ticket:\n" + transcript.getUrl()).color(Color.ORANGE).build()).queue();
                            TechDiscordBot.getStorage().saveTranscript(object);
                        });
                    });
                }
            case "add":
                if (e.getMember().equals(member)) {
                    e.reply("You can't be added to a ticket you're already in.").setEphemeral(true).queue();
                    return;
                }
                e.reply("Successfully added " + member.getAsMention() + " to this ticket!").queue();
                Collection<Permission> permissionsAddAllow = new ArrayList<>(Arrays.asList(Permission.MESSAGE_ADD_REACTION, Permission.MESSAGE_ATTACH_FILES, Permission.MESSAGE_EMBED_LINKS, Permission.MESSAGE_READ, Permission.MESSAGE_WRITE, Permission.MESSAGE_HISTORY));
                Collection<Permission> permissionsAddDeny = new ArrayList<>(Arrays.asList(Permission.MANAGE_THREADS, Permission.USE_PRIVATE_THREADS, Permission.USE_PUBLIC_THREADS));
                e.getTextChannel().getManager().putPermissionOverride(member, permissionsAddAllow, permissionsAddDeny).queue();
                break;
            case "remove":
                boolean isTicketCreator2 = e.getTextChannel().getTopic() != null && e.getTextChannel().getTopic().contains(member.getAsMention());
                if (TechDiscordBot.isStaff(member) || isTicketCreator2) {
                    e.reply(member.getAsMention() + " can't be removed from this ticket!").setEphemeral(true).queue();
                    return;
                }
                e.reply("Successfully removed " + member.getAsMention() + " from this ticket!").queue();
                Collection<Permission> permissionsRemoveDeny = new ArrayList<>(Arrays.asList(Permission.MESSAGE_ADD_REACTION, Permission.MESSAGE_ATTACH_FILES, Permission.MESSAGE_EMBED_LINKS, Permission.MESSAGE_READ, Permission.MESSAGE_WRITE, Permission.MESSAGE_HISTORY));
                e.getTextChannel().getManager().putPermissionOverride(member, new ArrayList<>(), permissionsRemoveDeny).queue();
                break;
            case "close":
                TicketTranscript transcript = TicketTranscript.buildTranscript(e.getTextChannel(), TicketTranscriptOptions.DEFAULT);
                String channelId = e.getChannel().getId();
                if (isTicketCreator) {
                    if (CLOSING_CHANNELS.contains(e.getChannel().getId())) {
                        e.reply("This ticket is already closing!").setEphemeral(true).queue();
                        return;
                    }
                    e.replyEmbeds(new TechEmbedBuilder("Ticket").text("Thank you for contacting us " + e.getMember().getAsMention() + ". Consider writing a review if you enjoyed the support!").build()).queue();
                    transcript.build(object -> {
                        new TechEmbedBuilder("Transcript").text("You can view your recently closed ticket's transcript here:\n" + transcript.getUrl()).color(Color.ORANGE).queue(e.getMember());
                        TranscriptLogs.log(new TechEmbedBuilder("Ticket Transcript").text("Transcript of " + e.getMember().getAsMention() + "'s ticket:\n" + transcript.getUrl()).color(Color.ORANGE));
                        e.getTextChannel().delete().queueAfter(15, TimeUnit.SECONDS, s -> CLOSING_CHANNELS.remove(channelId));
                        TechDiscordBot.getStorage().saveTranscript(object);
                    });
                    TicketLogs.log(new TechEmbedBuilder("Solved Ticket").text("The ticket (" + e.getTextChannel().getName() + ") created by " + e.getMember().getAsMention() + " is now solved. Thanks for contacting us!").success());
                } else {
                    if (!TechDiscordBot.isStaff(e.getMember())) {
                        e.reply("You cannot close this ticket!").setEphemeral(true).queue();
                        return;
                    }
                    if (CLOSING_CHANNELS.contains(e.getChannel().getId())) {
                        e.reply("This ticket is already closing!").setEphemeral(true).queue();
                        return;
                    }
                    String reason = e.getOption("reason") == null ? null : e.getOption("reason").getAsString();
                    boolean hasReason = reason != null;
                    String reasonSend = (hasReason ? " \n\n**Reason**: " + reason : "");
                    Member ticketMember = getMemberFromTicket(e.getTextChannel());
                    e.replyEmbeds(new TechEmbedBuilder("Ticket").text(e.getMember().getAsMention() + " has closed this support ticket." + reasonSend).build()).queue();
                    CLOSING_CHANNELS.add(e.getChannel().getId());
                    if (ticketMember != null) {
                        new TechEmbedBuilder("Ticket Closed").text("The ticket (" + e.getTextChannel().getName() + ") from " + ticketMember.getAsMention() + " has been closed!").success().queueAfter(channel, 15, TimeUnit.SECONDS, (msg) -> reset());
                        if (ticketMember != null) {
                            new TechEmbedBuilder("Ticket Closed").text("Your ticket (" + e.getTextChannel().getName() + ") has been closed!" + reasonSend).success().queue(ticketMember);
                        }
                    } else {
                        new TechEmbedBuilder("Ticket Closed").text("The ticket (" + e.getTextChannel().getName() + ") from *member has left* has been closed!").success().queueAfter(channel, 15, TimeUnit.SECONDS, (msg) -> reset());
                    }
                    transcript.build(object -> {
                        if (ticketMember != null) {
                            TranscriptLogs.log(new TechEmbedBuilder("Ticket Transcript").text(ticketMember == null ? "Transcript of #" + e.getChannel().getName() + ": " + transcript.getUrl() : "Transcript of " + ticketMember.getAsMention() + "'s ticket:\n" + transcript.getUrl()).color(Color.ORANGE));
                            if (ticketMember != null) {
                                new TechEmbedBuilder("Ticket Closed").text("Your ticket (" + e.getTextChannel().getName() + ") has been closed!" + reasonSend + "\n\nYou can view the transcript here:\n" + transcript.getUrl()).success().queue(ticketMember);
                            }
                        }
                        TechDiscordBot.getStorage().saveTranscript(object);
                        e.getTextChannel().delete().queueAfter(15, TimeUnit.SECONDS, s -> CLOSING_CHANNELS.remove(channelId));
                    });
                }
                break;
            default:
                e.reply("Could not recognize this sub command!").setEphemeral(true).queue();
                break;
        }
    }
}