Examples with CaseService org.jbpm.casemgmt.api.CaseService used on opensource projects

Example 6 with CaseService

use of org.jbpm.casemgmt.api.CaseService in project jbpm by kiegroup.

the class EscalateToAdminSLAViolationListener method afterSLAViolated.

@Override
public void afterSLAViolated(SLAViolatedEvent event) {
    CaseFileInstance caseFile = getCaseFile((KieSession) event.getKieRuntime());
    if (caseFile != null) {
        String caseId = ((WorkflowProcessInstanceImpl) event.getProcessInstance()).getCorrelationKey();
        if (caseFile.getCaseId().equals(caseId)) {
            try {
                Collection<OrganizationalEntity> adminAssignments = ((CaseAssignment) caseFile).getAssignments("admin");
                String users = adminAssignments.stream().filter(oe -> oe instanceof User).map(oe -> oe.getId()).collect(Collectors.joining(","));
                String groups = adminAssignments.stream().filter(oe -> oe instanceof Group).map(oe -> oe.getId()).collect(Collectors.joining(","));
                String taskName = "SLA violation for case " + caseId;
                String taskDescription = "Service Level Agreement has been violated for case " + caseId;
                if (event.getNodeInstance() != null) {
                    taskName += "Task (" + event.getNodeInstance().getNodeName() + ") SLA violation for case " + caseId;
                    taskDescription += " on task " + event.getNodeInstance().getNodeName();
                }
                logger.debug("Case instance {} has SLA violation, escalating to administrator", caseId);
                CaseService caseService = (CaseService) ServiceRegistry.get().service(ServiceRegistry.CASE_SERVICE);
                TaskSpecification taskSpec = caseService.newHumanTaskSpec(taskName, taskDescription, users, groups, null);
                caseService.addDynamicTask(caseId, taskSpec);
            } catch (IllegalArgumentException e) {
                logger.debug("There is no admin role defined in case instance {}, unable to escalate SLA violation", caseId);
            }
        }
    }
}