Examples with QueueDetails org.jivesoftware.smackx.workgroup.packet.QueueDetails used on opensource projects

Example 1 with QueueDetails

use of org.jivesoftware.smackx.workgroup.packet.QueueDetails in project Smack by igniterealtime.

the class AgentSession method handlePacket.

// PacketListener Implementation.
private void handlePacket(Stanza packet) {
    if (packet instanceof Presence) {
        Presence presence = (Presence) packet;
        // The workgroup can send us a number of different presence packets. We
        // check for different packet extensions to see what type of presence
        // packet it is.
        Resourcepart queueName = presence.getFrom().getResourceOrNull();
        WorkgroupQueue queue = queues.get(queueName);
        // If there isn't already an entry for the queue, create a new one.
        if (queue == null) {
            queue = new WorkgroupQueue(queueName);
            queues.put(queueName, queue);
        }
        // QueueOverview packet extensions contain basic information about a queue.
        QueueOverview queueOverview = (QueueOverview) presence.getExtension(QueueOverview.ELEMENT_NAME, QueueOverview.NAMESPACE);
        if (queueOverview != null) {
            if (queueOverview.getStatus() == null) {
                queue.setStatus(WorkgroupQueue.Status.CLOSED);
            } else {
                queue.setStatus(queueOverview.getStatus());
            }
            queue.setAverageWaitTime(queueOverview.getAverageWaitTime());
            queue.setOldestEntry(queueOverview.getOldestEntry());
            // Fire event.
            fireQueueUsersEvent(queue, queueOverview.getStatus(), queueOverview.getAverageWaitTime(), queueOverview.getOldestEntry(), null);
            return;
        }
        // QueueDetails packet extensions contain information about the users in
        // a queue.
        QueueDetails queueDetails = (QueueDetails) packet.getExtension(QueueDetails.ELEMENT_NAME, QueueDetails.NAMESPACE);
        if (queueDetails != null) {
            queue.setUsers(queueDetails.getUsers());
            // Fire event.
            fireQueueUsersEvent(queue, null, -1, null, queueDetails.getUsers());
            return;
        }
        // Notify agent packets gives an overview of agent activity in a queue.
        StandardExtensionElement notifyAgents = presence.getExtension("notify-agents", "http://jabber.org/protocol/workgroup");
        if (notifyAgents != null) {
            int currentChats = Integer.parseInt(notifyAgents.getFirstElement("current-chats", "http://jabber.org/protocol/workgroup").getText());
            int maxChats = Integer.parseInt(notifyAgents.getFirstElement("max-chats", "http://jabber.org/protocol/workgroup").getText());
            queue.setCurrentChats(currentChats);
            queue.setMaxChats(maxChats);
            // TODO: might need another event for current chats and max chats of queue
            return;
        }
    } else if (packet instanceof Message) {
        Message message = (Message) packet;
        // Check if a room invitation was sent and if the sender is the workgroup
        MUCUser mucUser = (MUCUser) message.getExtension("x", "http://jabber.org/protocol/muc#user");
        MUCUser.Invite invite = mucUser != null ? mucUser.getInvite() : null;
        if (invite != null && workgroupJID.equals(invite.getFrom())) {
            String sessionID = null;
            Map<String, List<String>> metaData = null;
            SessionID sessionIDExt = (SessionID) message.getExtension(SessionID.ELEMENT_NAME, SessionID.NAMESPACE);
            if (sessionIDExt != null) {
                sessionID = sessionIDExt.getSessionID();
            }
            MetaData metaDataExt = (MetaData) message.getExtension(MetaData.ELEMENT_NAME, MetaData.NAMESPACE);
            if (metaDataExt != null) {
                metaData = metaDataExt.getMetaData();
            }
            this.fireInvitationEvent(message.getFrom(), sessionID, message.getBody(), message.getFrom(), metaData);
        }
    }
}