Examples with UserRequest org.jivesoftware.xmpp.workgroup.request.UserRequest used on opensource projects

Example 6 with UserRequest

use of org.jivesoftware.xmpp.workgroup.request.UserRequest in project Openfire by igniterealtime.

the class WorkgroupIQHandler method handleIQGet.

private void handleIQGet(IQ packet) {
    IQ reply = null;
    // TODO: verify namespace and send error if wrong
    Element iq = packet.getChildElement();
    UserRequest request;
    final WorkgroupStats stats = new WorkgroupStats(workgroup);
    String name = iq.getName();
    String namespace = iq.getNamespaceURI();
    if ("queue-status".equals(name)) {
        try {
            request = UserRequest.getRequest(workgroup, packet.getFrom());
            request.updateQueueStatus(true);
        } catch (NotFoundException e) {
            reply = IQ.createResultIQ(packet);
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
        }
    } else if ("transcripts".equals(name)) {
        try {
            // Otherwise return a not_authorized
            if (agentManager.getAgentSession(packet.getFrom()) == null) {
                reply = IQ.createResultIQ(packet);
                reply.setChildElement(packet.getChildElement().createCopy());
                reply.setError(new PacketError(PacketError.Condition.not_authorized));
            } else {
                String userID = iq.attributeValue("userID");
                stats.getChatTranscripts(packet, userID);
            }
        } catch (AgentNotFoundException e) {
            reply = IQ.createResultIQ(packet);
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.not_authorized));
        }
    } else if ("transcript".equals(name)) {
        try {
            // Otherwise return a not_authorized
            if (agentManager.getAgentSession(packet.getFrom()) == null) {
                reply = IQ.createResultIQ(packet);
                reply.setChildElement(packet.getChildElement().createCopy());
                reply.setError(new PacketError(PacketError.Condition.not_authorized));
            } else {
                String sessionID = iq.attributeValue("sessionID");
                stats.getChatTranscript(packet, sessionID);
            }
        } catch (AgentNotFoundException e) {
            reply = IQ.createResultIQ(packet);
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.not_authorized));
        }
    } else if ("agent-status-request".equals(name)) {
        try {
            AgentSession agentSession = agentManager.getAgentSession(packet.getFrom());
            if (agentSession == null) {
                reply = IQ.createResultIQ(packet);
                reply.setChildElement(packet.getChildElement().createCopy());
                reply.setError(new PacketError(PacketError.Condition.item_not_found));
            } else {
                agentSession.sendAgentsInWorkgroup(packet, workgroup);
            }
        } catch (AgentNotFoundException e) {
            reply = IQ.createResultIQ(packet);
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
        }
    } else if ("agent-info".equals(name)) {
        try {
            // Send the agent's info to the session that requested its own information
            AgentSession agentSession = agentManager.getAgentSession(packet.getFrom());
            if (agentSession == null) {
                reply = IQ.createResultIQ(packet);
                reply.setChildElement(packet.getChildElement().createCopy());
                reply.setError(new PacketError(PacketError.Condition.item_not_found));
            } else {
                agentSession.sendAgentInfo(packet);
            }
        } catch (AgentNotFoundException e) {
            reply = IQ.createResultIQ(packet);
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
        }
    } else if ("occupants-info".equals(name)) {
        try {
            // Just check that the packet was sent by a logged agent to this workgroup
            AgentSession agentSession = agentManager.getAgentSession(packet.getFrom());
            if (agentSession == null) {
                reply = IQ.createResultIQ(packet);
                reply.setChildElement(packet.getChildElement().createCopy());
                reply.setError(new PacketError(PacketError.Condition.not_authorized));
            } else {
                // Send information about the occupants of the requested room
                String roomID = iq.attributeValue("roomID");
                workgroup.sendOccupantsInfo(packet, roomID);
            }
        } catch (AgentNotFoundException e) {
            reply = IQ.createResultIQ(packet);
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.not_authorized));
        }
    } else if ("chat-settings".equals(name)) {
        ChatSettingsManager chatSettingsManager = ChatSettingsManager.getInstance();
        String key = iq.attributeValue("key");
        String type = iq.attributeValue("type");
        if (ModelUtil.hasLength(key)) {
            chatSettingsManager.getChatSettingByKey(packet, workgroup, key);
        } else if (ModelUtil.hasLength(type)) {
            try {
                int typeInt = Integer.parseInt(type);
                chatSettingsManager.getChatSettingsByType(packet, workgroup, typeInt);
            } catch (NumberFormatException e) {
            // Bad type.
            }
        } else {
            chatSettingsManager.getAllChatSettings(packet, workgroup);
        }
    } else if ("jabber:iq:private".equals(namespace)) {
        // IQ private for agents global macro storage
        getIQPrivate(packet);
    } else if ("vcard-temp".equals(namespace)) {
        // Return workgroup's VCard
        getVCard(packet);
    } else {
        // none are found, send bad request error.
        for (WorkgroupProvider provider : providerManager.getWorkgroupProviders()) {
            // Will provider handle the GET
            if (provider.handleGet(packet)) {
                // Pass off packet
                provider.executeGet(packet, workgroup);
                return;
            }
        }
        dropPacket(packet);
        reply = IQ.createResultIQ(packet);
        reply.setChildElement(packet.getChildElement().createCopy());
        reply.setError(new PacketError(PacketError.Condition.bad_request));
    }
    if (reply != null) {
        workgroup.send(reply);
    }
}

Example 7 with UserRequest

use of org.jivesoftware.xmpp.workgroup.request.UserRequest in project Openfire by igniterealtime.

the class WorkgroupIQHandler method handleIQSet.

private void handleIQSet(IQ packet) {
    IQ reply;
    // TODO: verify namespace and send error if wrong
    Element iq = packet.getChildElement();
    JID sender = packet.getFrom();
    reply = IQ.createResultIQ(packet);
    reply.setFrom(workgroup.getJID());
    String queryName = iq.getName();
    String queryNamespace = iq.getNamespace().toString();
    if ("join-queue".equals(queryName)) {
        InterceptorManager interceptorManager = QueueInterceptorManager.getInstance();
        try {
            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, false);
            // Received a Join Queue request from a visitor, create a new request.
            UserRequest request = new UserRequest(packet, workgroup);
            // Let the workgroup process the new request
            if (!workgroup.queueRequest(request)) {
                // It was not possible to add the request to a queue so answer that the
                // workgroup is not accepting new join-queue requests
                reply.setChildElement(packet.getChildElement().createCopy());
                reply.setError(new PacketError(PacketError.Condition.service_unavailable));
            }
            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, true);
        } catch (PacketRejectedException e) {
            workgroup.rejectPacket(packet, e);
            reply = null;
        }
    } else if ("depart-queue".equals(queryName)) {
        // Visitor is departing queue
        try {
            Request request = UserRequest.getRequest(workgroup, sender);
            InterceptorManager interceptorManager = QueueInterceptorManager.getInstance();
            try {
                interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, false);
                request.cancel(Request.CancelType.DEPART);
                iq.add(request.getSessionElement());
                interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, true);
            } catch (PacketRejectedException e) {
                workgroup.rejectPacket(packet, e);
                reply = null;
            }
        } catch (NotFoundException e) {
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            Log.debug("Request not found" + " while departing queue:", e);
        }
    } else if ("offer-accept".equals(queryName)) {
        try {
            InterceptorManager interceptorManager = OfferInterceptorManager.getInstance();
            String id = iq.attributeValue("id");
            String jid = iq.attributeValue("jid");
            if (id != null || jid != null) {
                Request request;
                if (id != null) {
                    // Search request by its unique ID
                    request = Request.getRequest(id);
                } else {
                    // Old version of FP refers to requests by the user's jid. This old version
                    // implements transfers and invitations on the client and not the server side.
                    // Therefore, for each user's jid there is always a unique Request
                    request = UserRequest.getRequest(workgroup, new JID(jid));
                }
                Offer offer = request.getOffer();
                if (offer != null && offer.isOutstanding()) {
                    AgentSession agentSession = agentManager.getAgentSession(packet.getFrom());
                    if (agentSession == null) {
                        reply.setChildElement(packet.getChildElement().createCopy());
                        reply.setError(new PacketError(PacketError.Condition.item_not_found));
                        Log.debug("Agent not found while accepting offer");
                    } else {
                        try {
                            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, false);
                            offer.accept(agentSession);
                            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, true);
                        } catch (PacketRejectedException e) {
                            workgroup.rejectPacket(packet, e);
                            reply = null;
                        }
                    }
                } else {
                    reply.setChildElement(packet.getChildElement().createCopy());
                    reply.setError(new PacketError(PacketError.Condition.not_acceptable));
                }
            }
        } catch (NotFoundException e) {
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            Log.debug("Request not found " + "while accepting offer: ", e);
        } catch (AgentNotFoundException e) {
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            Log.debug("Agent not found " + "while accepting offer: ", e);
        }
    } else if ("offer-reject".equals(queryName)) {
        try {
            InterceptorManager interceptorManager = OfferInterceptorManager.getInstance();
            String id = iq.attributeValue("id");
            String jid = iq.attributeValue("jid");
            if (id != null || jid != null) {
                Request request;
                if (id != null) {
                    // Search request by its unique ID
                    request = Request.getRequest(id);
                } else {
                    // Old version of FP refers to requests by the user's jid. This old version
                    // implements transfers and invitations on the client and not the server side.
                    // Therefore, for each user's jid there is always a unique Request
                    request = UserRequest.getRequest(workgroup, new JID(jid));
                }
                Offer offer = request.getOffer();
                if (offer != null) {
                    AgentSession agentSession = agentManager.getAgentSession(packet.getFrom());
                    if (agentSession == null) {
                        reply.setChildElement(packet.getChildElement().createCopy());
                        reply.setError(new PacketError(PacketError.Condition.item_not_found));
                        Log.debug("Agent not found while accepting offer");
                    } else {
                        try {
                            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, false);
                            offer.reject(agentSession);
                            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, true);
                        } catch (PacketRejectedException e) {
                            workgroup.rejectPacket(packet, e);
                            reply = null;
                        }
                    }
                }
            }
        } catch (NotFoundException e) {
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            Log.debug("Request not found " + "while rejecting offer: ", e);
        } catch (AgentNotFoundException e) {
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            Log.debug("Agent not found " + "while accepting offer: ", e);
        }
    } else if ("invite".equals(queryName)) {
        // Get the type of inviation (i.e. entity type is being invited)
        InvitationRequest request = new InvitationRequest(packet, workgroup);
        workgroup.processInvitation(request, packet);
        reply = null;
    } else if ("transfer".equals(queryName)) {
        // Get the type of transfer (i.e. entity type is going to get the transfer offer)
        TransferRequest request = new TransferRequest(packet, workgroup);
        workgroup.processTransfer(request, packet);
        reply = null;
    } else if ("jabber:iq:private".equals(queryNamespace)) {
        // IQ private for agents global macro storage
        setIQPrivate(packet);
    } else if ("agent-info".equals(queryName)) {
        if (!JiveGlobals.getBooleanProperty("xmpp.live.agent.change-properties", true)) {
            // Answer that agents are not allowed to change their properties (feature disabled)
            reply = IQ.createResultIQ(packet);
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.service_unavailable));
        } else {
            try {
                AgentSession agentSession = agentManager.getAgentSession(packet.getFrom());
                if (agentSession == null) {
                    reply = IQ.createResultIQ(packet);
                    reply.setChildElement(packet.getChildElement().createCopy());
                    reply.setError(new PacketError(PacketError.Condition.item_not_found));
                } else {
                    String allowsToChange = agentSession.getAgent().getProperties().getProperty("change-properties");
                    if (!"false".equals(allowsToChange)) {
                        // Set the new agent's info
                        agentSession.getAgent().updateAgentInfo(packet);
                    } else {
                        // Answer that this agent is not allowed to change his properties
                        reply = IQ.createResultIQ(packet);
                        reply.setChildElement(packet.getChildElement().createCopy());
                        reply.setError(new PacketError(PacketError.Condition.service_unavailable));
                    }
                }
            } catch (AgentNotFoundException e) {
                reply = IQ.createResultIQ(packet);
                reply.setChildElement(packet.getChildElement().createCopy());
                reply.setError(new PacketError(PacketError.Condition.item_not_found));
            }
        }
    } else {
        // none are found, send bad request error.
        for (WorkgroupProvider provider : providerManager.getWorkgroupProviders()) {
            // Handle packet?
            if (provider.handleSet(packet)) {
                // If provider accepts responsibility, hand off packet.
                provider.executeSet(packet, workgroup);
                return;
            }
        }
        dropPacket(packet);
        reply.setChildElement(packet.getChildElement().createCopy());
        reply.setError(new PacketError(PacketError.Condition.bad_request));
    }
    if (reply != null) {
        workgroup.send(reply);
    }
}

Example 8 with UserRequest

use of org.jivesoftware.xmpp.workgroup.request.UserRequest in project Openfire by igniterealtime.

the class Chatbot method sendRoomInvitation.

private void sendRoomInvitation(Message message, ChatbotSession session) {
    UserRequest request = session.getRequest();
    // Send again the room invitation to the user
    workgroup.sendUserInvitiation(request, request.getInvitedRoomID());
    // Send a confirmation to the user notifying that the invitation was sent
    sendMessage(message.getFrom(), session.getMessageThread(), getInvitationResentMessage());
}

Example 9 with UserRequest

use of org.jivesoftware.xmpp.workgroup.request.UserRequest in project Openfire by igniterealtime.

the class RoundRobinDispatcher method overflow.

/**
     * <p>Overflow the current request into another queue if possible.</p>
     * <p/>
     * <p>Future versions of the dispatcher may wish to overflow in
     * more sophisticated ways. Currently we do it according to overflow
     * rules: none (no overflow), backup (to a backup if it exists and is
     * available, or randomly.</p>
     *
     * @param offer the offer to place in the overflow queue.
     */
private void overflow(Offer offer) {
    RequestQueue backup = null;
    if (RequestQueue.OverflowType.OVERFLOW_BACKUP.equals(queue.getOverflowType())) {
        backup = queue.getBackupQueue();
        // Check that the backup queue has agents available otherwise discard it
        if (backup != null && !backup.getAgentSessionList().containsAvailableAgents()) {
            backup = null;
        }
    } else if (RequestQueue.OverflowType.OVERFLOW_RANDOM.equals(queue.getOverflowType())) {
        backup = getRandomQueue();
    }
    // and add the request in the backup queue
    if (backup != null) {
        offer.cancel();
        UserRequest request = (UserRequest) offer.getRequest();
        // Remove the request from the queue since it is going to be added to another
        // queue
        queue.removeRequest(request);
        // Log debug trace
        Log.debug("RR - Overflowing request: " + request + " to queue: " + backup.getAddress());
        backup.addRequest(request);
    }
}