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Example 6 with SLAViolatedEvent

use of org.kie.api.event.process.SLAViolatedEvent in project jbpm by kiegroup.

the class EscalateToAdminSLAViolationListener method afterSLAViolated.

@Override
public void afterSLAViolated(SLAViolatedEvent event) {
    CaseFileInstance caseFile = getCaseFile((KieSession) event.getKieRuntime());
    if (caseFile != null) {
        String caseId = ((WorkflowProcessInstanceImpl) event.getProcessInstance()).getCorrelationKey();
        if (caseFile.getCaseId().equals(caseId)) {
            try {
                Collection<OrganizationalEntity> adminAssignments = ((CaseAssignment) caseFile).getAssignments("admin");
                String users = adminAssignments.stream().filter(oe -> oe instanceof User).map(oe -> oe.getId()).collect(Collectors.joining(","));
                String groups = adminAssignments.stream().filter(oe -> oe instanceof Group).map(oe -> oe.getId()).collect(Collectors.joining(","));
                String taskName = "SLA violation for case " + caseId;
                String taskDescription = "Service Level Agreement has been violated for case " + caseId;
                if (event.getNodeInstance() != null) {
                    taskName += "Task (" + event.getNodeInstance().getNodeName() + ") SLA violation for case " + caseId;
                    taskDescription += " on task " + event.getNodeInstance().getNodeName();
                }
                logger.debug("Case instance {} has SLA violation, escalating to administrator", caseId);
                CaseService caseService = (CaseService) ServiceRegistry.get().service(ServiceRegistry.CASE_SERVICE);
                TaskSpecification taskSpec = caseService.newHumanTaskSpec(taskName, taskDescription, users, groups, null);
                caseService.addDynamicTask(caseId, taskSpec);
            } catch (IllegalArgumentException e) {
                logger.debug("There is no admin role defined in case instance {}, unable to escalate SLA violation", caseId);
            }
        }
    }
}
Also used : Cacheable(org.kie.internal.runtime.Cacheable) TaskSpecification(org.jbpm.casemgmt.api.dynamic.TaskSpecification) Logger(org.slf4j.Logger) DefaultProcessEventListener(org.kie.api.event.process.DefaultProcessEventListener) Collection(java.util.Collection) CaseService(org.jbpm.casemgmt.api.CaseService) CaseFileInstance(org.jbpm.casemgmt.api.model.instance.CaseFileInstance) LoggerFactory(org.slf4j.LoggerFactory) ClassObjectFilter(org.drools.core.ClassObjectFilter) CaseAssignment(org.kie.api.runtime.process.CaseAssignment) Collectors(java.util.stream.Collectors) OrganizationalEntity(org.kie.api.task.model.OrganizationalEntity) Group(org.kie.api.task.model.Group) WorkflowProcessInstanceImpl(org.jbpm.workflow.instance.impl.WorkflowProcessInstanceImpl) ServiceRegistry(org.jbpm.services.api.service.ServiceRegistry) SLAViolatedEvent(org.kie.api.event.process.SLAViolatedEvent) KieSession(org.kie.api.runtime.KieSession) User(org.kie.api.task.model.User) CaseFileInstance(org.jbpm.casemgmt.api.model.instance.CaseFileInstance) Group(org.kie.api.task.model.Group) TaskSpecification(org.jbpm.casemgmt.api.dynamic.TaskSpecification) User(org.kie.api.task.model.User) OrganizationalEntity(org.kie.api.task.model.OrganizationalEntity) WorkflowProcessInstanceImpl(org.jbpm.workflow.instance.impl.WorkflowProcessInstanceImpl) CaseService(org.jbpm.casemgmt.api.CaseService) CaseAssignment(org.kie.api.runtime.process.CaseAssignment)

Example 7 with SLAViolatedEvent

use of org.kie.api.event.process.SLAViolatedEvent in project jbpm by kiegroup.

the class SLAComplianceTest method testSLAonProcessViolatedWithExpression.

@Test
public void testSLAonProcessViolatedWithExpression() throws Exception {
    CountDownLatch latch = new CountDownLatch(1);
    final ProcessEventListener listener = new DefaultProcessEventListener() {

        @Override
        public void afterSLAViolated(SLAViolatedEvent event) {
            latch.countDown();
        }
    };
    KieBase kbase = createKnowledgeBase("BPMN2-UserTaskWithSLAExpr.bpmn2");
    KieSession ksession = createKnowledgeSession(kbase);
    TestWorkItemHandler workItemHandler = new TestWorkItemHandler();
    ksession.getWorkItemManager().registerWorkItemHandler("Human Task", workItemHandler);
    ksession.addEventListener(listener);
    Map<String, Object> parameters = new HashMap<>();
    parameters.put("s", "3s");
    ProcessInstance processInstance = ksession.startProcess("UserTask", parameters);
    assertTrue(processInstance.getState() == ProcessInstance.STATE_ACTIVE);
    WorkItem workItem = workItemHandler.getWorkItem();
    assertNotNull(workItem);
    assertEquals("john", workItem.getParameter("ActorId"));
    boolean slaViolated = latch.await(10, TimeUnit.SECONDS);
    assertTrue("SLA was not violated while it is expected", slaViolated);
    processInstance = ksession.getProcessInstance(processInstance.getId());
    assertTrue(processInstance.getState() == ProcessInstance.STATE_ACTIVE);
    int slaCompliance = getSLAComplianceForProcessInstance(processInstance);
    assertEquals(ProcessInstance.SLA_VIOLATED, slaCompliance);
    ksession.getWorkItemManager().completeWorkItem(workItem.getId(), null);
    assertProcessInstanceFinished(processInstance, ksession);
    slaCompliance = getSLAComplianceForProcessInstance(processInstance);
    assertEquals(ProcessInstance.SLA_VIOLATED, slaCompliance);
    ksession.dispose();
}
Also used : TestWorkItemHandler(org.jbpm.bpmn2.objects.TestWorkItemHandler) HashMap(java.util.HashMap) ProcessEventListener(org.kie.api.event.process.ProcessEventListener) DefaultProcessEventListener(org.kie.api.event.process.DefaultProcessEventListener) SLAViolatedEvent(org.kie.api.event.process.SLAViolatedEvent) CountDownLatch(java.util.concurrent.CountDownLatch) WorkItem(org.kie.api.runtime.process.WorkItem) KieBase(org.kie.api.KieBase) DefaultProcessEventListener(org.kie.api.event.process.DefaultProcessEventListener) KieSession(org.kie.api.runtime.KieSession) ProcessInstance(org.kie.api.runtime.process.ProcessInstance) WorkflowProcessInstance(org.kie.api.runtime.process.WorkflowProcessInstance) Test(org.junit.Test)

Example 8 with SLAViolatedEvent

use of org.kie.api.event.process.SLAViolatedEvent in project jbpm by kiegroup.

the class SLAComplianceTest method testSLAonUserTaskViolatedExternalTracking.

@Test
public void testSLAonUserTaskViolatedExternalTracking() throws Exception {
    CountDownLatch latch = new CountDownLatch(1);
    final ProcessEventListener listener = new DefaultProcessEventListener() {

        @Override
        public void afterSLAViolated(SLAViolatedEvent event) {
            latch.countDown();
        }
    };
    KieBase kbase = createKnowledgeBase("BPMN2-UserTaskWithSLAOnTask.bpmn2");
    KieSession ksession = createKnowledgeSession(kbase);
    TestWorkItemHandler workItemHandler = new TestWorkItemHandler();
    ksession.getWorkItemManager().registerWorkItemHandler("Human Task", workItemHandler);
    ksession.addEventListener(listener);
    ksession.getEnvironment().set("SLATimerMode", "false");
    ProcessInstance processInstance = ksession.startProcess("UserTask");
    assertTrue(processInstance.getState() == ProcessInstance.STATE_ACTIVE);
    WorkItem workItem = workItemHandler.getWorkItem();
    assertNotNull(workItem);
    assertEquals("john", workItem.getParameter("ActorId"));
    boolean slaViolated = latch.await(5, TimeUnit.SECONDS);
    assertFalse("SLA should not violated by timer", slaViolated);
    processInstance = ksession.getProcessInstance(processInstance.getId());
    assertTrue(processInstance.getState() == ProcessInstance.STATE_ACTIVE);
    Collection<NodeInstance> active = ((WorkflowProcessInstance) processInstance).getNodeInstances();
    assertEquals(1, active.size());
    NodeInstance userTaskNode = active.iterator().next();
    // simulate external tracking of sla
    ksession.signalEvent("slaViolation:" + userTaskNode.getId(), null, processInstance.getId());
    slaViolated = latch.await(10, TimeUnit.SECONDS);
    assertTrue("SLA was not violated while it is expected", slaViolated);
    ksession.getWorkItemManager().completeWorkItem(workItem.getId(), null);
    assertProcessInstanceFinished(processInstance, ksession);
    int slaCompliance = getSLAComplianceForProcessInstance(processInstance);
    assertEquals(ProcessInstance.SLA_NA, slaCompliance);
    slaCompliance = getSLAComplianceForNodeInstance(processInstance.getId(), (org.jbpm.workflow.instance.NodeInstance) userTaskNode);
    assertEquals(ProcessInstance.SLA_VIOLATED, slaCompliance);
    ksession.dispose();
}
Also used : TestWorkItemHandler(org.jbpm.bpmn2.objects.TestWorkItemHandler) ProcessEventListener(org.kie.api.event.process.ProcessEventListener) DefaultProcessEventListener(org.kie.api.event.process.DefaultProcessEventListener) SLAViolatedEvent(org.kie.api.event.process.SLAViolatedEvent) CountDownLatch(java.util.concurrent.CountDownLatch) WorkItem(org.kie.api.runtime.process.WorkItem) KieBase(org.kie.api.KieBase) DefaultProcessEventListener(org.kie.api.event.process.DefaultProcessEventListener) KieSession(org.kie.api.runtime.KieSession) ProcessInstance(org.kie.api.runtime.process.ProcessInstance) WorkflowProcessInstance(org.kie.api.runtime.process.WorkflowProcessInstance) NodeInstance(org.kie.api.runtime.process.NodeInstance) WorkflowProcessInstance(org.kie.api.runtime.process.WorkflowProcessInstance) Test(org.junit.Test)

Aggregations

DefaultProcessEventListener (org.kie.api.event.process.DefaultProcessEventListener)8 SLAViolatedEvent (org.kie.api.event.process.SLAViolatedEvent)8 KieSession (org.kie.api.runtime.KieSession)8 CountDownLatch (java.util.concurrent.CountDownLatch)6 TestWorkItemHandler (org.jbpm.bpmn2.objects.TestWorkItemHandler)6 Test (org.junit.Test)6 KieBase (org.kie.api.KieBase)6 ProcessEventListener (org.kie.api.event.process.ProcessEventListener)6 ProcessInstance (org.kie.api.runtime.process.ProcessInstance)6 WorkItem (org.kie.api.runtime.process.WorkItem)6 WorkflowProcessInstance (org.kie.api.runtime.process.WorkflowProcessInstance)6 Collection (java.util.Collection)2 HashMap (java.util.HashMap)2 Collectors (java.util.stream.Collectors)2 ClassObjectFilter (org.drools.core.ClassObjectFilter)2 CaseService (org.jbpm.casemgmt.api.CaseService)2 TaskSpecification (org.jbpm.casemgmt.api.dynamic.TaskSpecification)2 CaseFileInstance (org.jbpm.casemgmt.api.model.instance.CaseFileInstance)2 ServiceRegistry (org.jbpm.services.api.service.ServiceRegistry)2 WorkflowProcessInstanceImpl (org.jbpm.workflow.instance.impl.WorkflowProcessInstanceImpl)2