Examples with SLAViolatedEvent org.kie.api.event.process.SLAViolatedEvent used on opensource projects

Example 6 with SLAViolatedEvent

use of org.kie.api.event.process.SLAViolatedEvent in project jbpm by kiegroup.

the class EscalateToAdminSLAViolationListener method afterSLAViolated.

@Override
public void afterSLAViolated(SLAViolatedEvent event) {
    CaseFileInstance caseFile = getCaseFile((KieSession) event.getKieRuntime());
    if (caseFile != null) {
        String caseId = ((WorkflowProcessInstanceImpl) event.getProcessInstance()).getCorrelationKey();
        if (caseFile.getCaseId().equals(caseId)) {
            try {
                Collection<OrganizationalEntity> adminAssignments = ((CaseAssignment) caseFile).getAssignments("admin");
                String users = adminAssignments.stream().filter(oe -> oe instanceof User).map(oe -> oe.getId()).collect(Collectors.joining(","));
                String groups = adminAssignments.stream().filter(oe -> oe instanceof Group).map(oe -> oe.getId()).collect(Collectors.joining(","));
                String taskName = "SLA violation for case " + caseId;
                String taskDescription = "Service Level Agreement has been violated for case " + caseId;
                if (event.getNodeInstance() != null) {
                    taskName += "Task (" + event.getNodeInstance().getNodeName() + ") SLA violation for case " + caseId;
                    taskDescription += " on task " + event.getNodeInstance().getNodeName();
                }
                logger.debug("Case instance {} has SLA violation, escalating to administrator", caseId);
                CaseService caseService = (CaseService) ServiceRegistry.get().service(ServiceRegistry.CASE_SERVICE);
                TaskSpecification taskSpec = caseService.newHumanTaskSpec(taskName, taskDescription, users, groups, null);
                caseService.addDynamicTask(caseId, taskSpec);
            } catch (IllegalArgumentException e) {
                logger.debug("There is no admin role defined in case instance {}, unable to escalate SLA violation", caseId);
            }
        }
    }
}

Example 7 with SLAViolatedEvent

use of org.kie.api.event.process.SLAViolatedEvent in project jbpm by kiegroup.

the class SLAComplianceTest method testSLAonProcessViolatedWithExpression.

@Test
public void testSLAonProcessViolatedWithExpression() throws Exception {
    CountDownLatch latch = new CountDownLatch(1);
    final ProcessEventListener listener = new DefaultProcessEventListener() {

        @Override
        public void afterSLAViolated(SLAViolatedEvent event) {
            latch.countDown();
        }
    };
    KieBase kbase = createKnowledgeBase("BPMN2-UserTaskWithSLAExpr.bpmn2");
    KieSession ksession = createKnowledgeSession(kbase);
    TestWorkItemHandler workItemHandler = new TestWorkItemHandler();
    ksession.getWorkItemManager().registerWorkItemHandler("Human Task", workItemHandler);
    ksession.addEventListener(listener);
    Map<String, Object> parameters = new HashMap<>();
    parameters.put("s", "3s");
    ProcessInstance processInstance = ksession.startProcess("UserTask", parameters);
    assertTrue(processInstance.getState() == ProcessInstance.STATE_ACTIVE);
    WorkItem workItem = workItemHandler.getWorkItem();
    assertNotNull(workItem);
    assertEquals("john", workItem.getParameter("ActorId"));
    boolean slaViolated = latch.await(10, TimeUnit.SECONDS);
    assertTrue("SLA was not violated while it is expected", slaViolated);
    processInstance = ksession.getProcessInstance(processInstance.getId());
    assertTrue(processInstance.getState() == ProcessInstance.STATE_ACTIVE);
    int slaCompliance = getSLAComplianceForProcessInstance(processInstance);
    assertEquals(ProcessInstance.SLA_VIOLATED, slaCompliance);
    ksession.getWorkItemManager().completeWorkItem(workItem.getId(), null);
    assertProcessInstanceFinished(processInstance, ksession);
    slaCompliance = getSLAComplianceForProcessInstance(processInstance);
    assertEquals(ProcessInstance.SLA_VIOLATED, slaCompliance);
    ksession.dispose();
}

Example 8 with SLAViolatedEvent

use of org.kie.api.event.process.SLAViolatedEvent in project jbpm by kiegroup.

the class SLAComplianceTest method testSLAonUserTaskViolatedExternalTracking.

@Test
public void testSLAonUserTaskViolatedExternalTracking() throws Exception {
    CountDownLatch latch = new CountDownLatch(1);
    final ProcessEventListener listener = new DefaultProcessEventListener() {

        @Override
        public void afterSLAViolated(SLAViolatedEvent event) {
            latch.countDown();
        }
    };
    KieBase kbase = createKnowledgeBase("BPMN2-UserTaskWithSLAOnTask.bpmn2");
    KieSession ksession = createKnowledgeSession(kbase);
    TestWorkItemHandler workItemHandler = new TestWorkItemHandler();
    ksession.getWorkItemManager().registerWorkItemHandler("Human Task", workItemHandler);
    ksession.addEventListener(listener);
    ksession.getEnvironment().set("SLATimerMode", "false");
    ProcessInstance processInstance = ksession.startProcess("UserTask");
    assertTrue(processInstance.getState() == ProcessInstance.STATE_ACTIVE);
    WorkItem workItem = workItemHandler.getWorkItem();
    assertNotNull(workItem);
    assertEquals("john", workItem.getParameter("ActorId"));
    boolean slaViolated = latch.await(5, TimeUnit.SECONDS);
    assertFalse("SLA should not violated by timer", slaViolated);
    processInstance = ksession.getProcessInstance(processInstance.getId());
    assertTrue(processInstance.getState() == ProcessInstance.STATE_ACTIVE);
    Collection<NodeInstance> active = ((WorkflowProcessInstance) processInstance).getNodeInstances();
    assertEquals(1, active.size());
    NodeInstance userTaskNode = active.iterator().next();
    // simulate external tracking of sla
    ksession.signalEvent("slaViolation:" + userTaskNode.getId(), null, processInstance.getId());
    slaViolated = latch.await(10, TimeUnit.SECONDS);
    assertTrue("SLA was not violated while it is expected", slaViolated);
    ksession.getWorkItemManager().completeWorkItem(workItem.getId(), null);
    assertProcessInstanceFinished(processInstance, ksession);
    int slaCompliance = getSLAComplianceForProcessInstance(processInstance);
    assertEquals(ProcessInstance.SLA_NA, slaCompliance);
    slaCompliance = getSLAComplianceForNodeInstance(processInstance.getId(), (org.jbpm.workflow.instance.NodeInstance) userTaskNode);
    assertEquals(ProcessInstance.SLA_VIOLATED, slaCompliance);
    ksession.dispose();
}