Examples with Escalation org.kie.internal.task.api.model.Escalation used on opensource projects

Example 1 with Escalation

use of org.kie.internal.task.api.model.Escalation in project jbpm by kiegroup.

the class UserTaskAdminServiceImpl method notify.

protected Long notify(String deploymentId, long taskId, String timeExpression, DeadlineType type, Notification notification) throws TaskNotFoundException {
    UserTaskInstanceDesc task = runtimeDataService.getTaskById(taskId);
    validateTask(deploymentId, taskId, task);
    List<Escalation> escalations = new ArrayList<Escalation>();
    Deadline taskDeadline = TaskModelProvider.getFactory().newDeadline();
    taskDeadline.setEscalations(escalations);
    Escalation escalation = TaskModelProvider.getFactory().newEscalation();
    escalations.add(escalation);
    escalation.setName("Admin notification for task " + taskId);
    List<Notification> notifications = new ArrayList<Notification>();
    notifications.add(notification);
    escalation.setNotifications(notifications);
    return userTaskService.execute(task.getDeploymentId(), ProcessInstanceIdContext.get(task.getProcessInstanceId()), new ScheduleTaskDeadlineCommand(identityProvider.getName(), taskId, type, taskDeadline, timeExpression));
}

Example 2 with Escalation

use of org.kie.internal.task.api.model.Escalation in project jbpm by kiegroup.

the class ExecuteDeadlinesCommand method execute.

@SuppressWarnings("unchecked")
@Override
public Void execute(Context context) {
    TaskContext ctx = (TaskContext) context;
    UserInfo userInfo = (UserInfo) context.get(EnvironmentName.TASK_USER_INFO);
    TaskPersistenceContext persistenceContext = ctx.getPersistenceContext();
    try {
        Task task = persistenceContext.findTask(taskId);
        Deadline deadline = persistenceContext.findDeadline(deadlineId);
        if (task == null || deadline == null) {
            return null;
        }
        TaskData taskData = task.getTaskData();
        if (taskData != null) {
            // check if task is still in valid status
            if (type.isValidStatus(taskData.getStatus())) {
                Map<String, Object> variables = null;
                Content content = persistenceContext.findContent(taskData.getDocumentContentId());
                if (content != null) {
                    ContentMarshallerContext mContext = ctx.getTaskContentService().getMarshallerContext(task);
                    Object objectFromBytes = ContentMarshallerHelper.unmarshall(content.getContent(), mContext.getEnvironment(), mContext.getClassloader());
                    if (objectFromBytes instanceof Map) {
                        variables = (Map<String, Object>) objectFromBytes;
                    } else {
                        variables = new HashMap<String, Object>();
                        variables.put("content", objectFromBytes);
                    }
                } else {
                    variables = Collections.emptyMap();
                }
                if (deadline == null || deadline.getEscalations() == null) {
                    return null;
                }
                TaskEventSupport taskEventSupport = ctx.getTaskEventSupport();
                for (Escalation escalation : deadline.getEscalations()) {
                    // run reassignment first to allow notification to be send to new potential owners
                    if (!escalation.getReassignments().isEmpty()) {
                        taskEventSupport.fireBeforeTaskReassigned(task, ctx);
                        // get first and ignore the rest.
                        Reassignment reassignment = escalation.getReassignments().get(0);
                        logger.debug("Reassigning to {}", reassignment.getPotentialOwners());
                        ((InternalTaskData) task.getTaskData()).setStatus(Status.Ready);
                        List<OrganizationalEntity> potentialOwners = new ArrayList<OrganizationalEntity>(reassignment.getPotentialOwners());
                        ((InternalPeopleAssignments) task.getPeopleAssignments()).setPotentialOwners(potentialOwners);
                        ((InternalTaskData) task.getTaskData()).setActualOwner(null);
                        // use assignment service to directly assign actual owner if enabled
                        AssignmentService assignmentService = AssignmentServiceProvider.get();
                        if (assignmentService.isEnabled()) {
                            assignmentService.assignTask(task, ctx);
                        }
                        taskEventSupport.fireAfterTaskReassigned(task, ctx);
                    }
                    for (Notification notification : escalation.getNotifications()) {
                        if (notification.getNotificationType() == NotificationType.Email) {
                            taskEventSupport.fireBeforeTaskNotified(task, ctx);
                            logger.debug("Sending an Email");
                            NotificationListenerManager.get().broadcast(new NotificationEvent(notification, task, variables), userInfo);
                            taskEventSupport.fireAfterTaskNotified(task, ctx);
                        }
                    }
                }
            }
        }
        deadline.setEscalated(true);
        persistenceContext.updateDeadline(deadline);
        persistenceContext.updateTask(task);
    } catch (Exception e) {
        logger.error("Error when executing deadlines", e);
    }
    return null;
}

Example 3 with Escalation

use of org.kie.internal.task.api.model.Escalation in project jbpm by kiegroup.

the class CollectionUtils method readEscalationList.

public static List<Escalation> readEscalationList(ObjectInput in) throws IOException, ClassNotFoundException {
    int size = in.readInt();
    List<Escalation> list = new ArrayList<Escalation>(size);
    for (int i = 0; i < size; i++) {
        Escalation item = new EscalationImpl();
        item.readExternal(in);
        list.add(item);
    }
    return list;
}

Example 4 with Escalation

use of org.kie.internal.task.api.model.Escalation in project jbpm by kiegroup.

the class UserGroupCallbackTaskCommand method doCallbackOperationForTaskDeadlines.

protected void doCallbackOperationForTaskDeadlines(Deadlines deadlines, TaskContext context) {
    if (deadlines != null) {
        if (deadlines.getStartDeadlines() != null) {
            List<? extends Deadline> startDeadlines = deadlines.getStartDeadlines();
            for (Deadline startDeadline : startDeadlines) {
                List<? extends Escalation> escalations = startDeadline.getEscalations();
                if (escalations != null) {
                    for (Escalation escalation : escalations) {
                        List<? extends Notification> notifications = escalation.getNotifications();
                        List<? extends Reassignment> ressignments = escalation.getReassignments();
                        if (notifications != null) {
                            for (Notification notification : notifications) {
                                List<? extends OrganizationalEntity> recipients = notification.getRecipients();
                                if (recipients != null) {
                                    for (OrganizationalEntity recipient : recipients) {
                                        if (recipient instanceof User) {
                                            doCallbackUserOperation(recipient.getId(), context);
                                        }
                                        if (recipient instanceof Group) {
                                            doCallbackGroupOperation(recipient.getId(), context);
                                        }
                                    }
                                }
                                List<? extends OrganizationalEntity> administrators = notification.getBusinessAdministrators();
                                if (administrators != null) {
                                    for (OrganizationalEntity administrator : administrators) {
                                        if (administrator instanceof User) {
                                            doCallbackUserOperation(administrator.getId(), context);
                                        }
                                        if (administrator instanceof Group) {
                                            doCallbackGroupOperation(administrator.getId(), context);
                                        }
                                    }
                                }
                            }
                        }
                        if (ressignments != null) {
                            for (Reassignment reassignment : ressignments) {
                                List<? extends OrganizationalEntity> potentialOwners = reassignment.getPotentialOwners();
                                if (potentialOwners != null) {
                                    for (OrganizationalEntity potentialOwner : potentialOwners) {
                                        if (potentialOwner instanceof User) {
                                            doCallbackUserOperation(potentialOwner.getId(), context);
                                        }
                                        if (potentialOwner instanceof Group) {
                                            doCallbackGroupOperation(potentialOwner.getId(), context);
                                        }
                                    }
                                }
                            }
                        }
                    }
                }
            }
        }
        if (deadlines.getEndDeadlines() != null) {
            List<? extends Deadline> endDeadlines = deadlines.getEndDeadlines();
            for (Deadline endDeadline : endDeadlines) {
                List<? extends Escalation> escalations = endDeadline.getEscalations();
                if (escalations != null) {
                    for (Escalation escalation : escalations) {
                        List<? extends Notification> notifications = escalation.getNotifications();
                        List<? extends Reassignment> ressignments = escalation.getReassignments();
                        if (notifications != null) {
                            for (Notification notification : notifications) {
                                List<? extends OrganizationalEntity> recipients = notification.getRecipients();
                                if (recipients != null) {
                                    for (OrganizationalEntity recipient : recipients) {
                                        if (recipient instanceof User) {
                                            doCallbackUserOperation(recipient.getId(), context);
                                        }
                                        if (recipient instanceof Group) {
                                            doCallbackGroupOperation(recipient.getId(), context);
                                        }
                                    }
                                }
                                List<? extends OrganizationalEntity> administrators = notification.getBusinessAdministrators();
                                if (administrators != null) {
                                    for (OrganizationalEntity administrator : administrators) {
                                        if (administrator instanceof User) {
                                            doCallbackUserOperation(administrator.getId(), context);
                                        }
                                        if (administrator instanceof Group) {
                                            doCallbackGroupOperation(administrator.getId(), context);
                                        }
                                    }
                                }
                            }
                        }
                        if (ressignments != null) {
                            for (Reassignment reassignment : ressignments) {
                                List<? extends OrganizationalEntity> potentialOwners = reassignment.getPotentialOwners();
                                if (potentialOwners != null) {
                                    for (OrganizationalEntity potentialOwner : potentialOwners) {
                                        if (potentialOwner instanceof User) {
                                            doCallbackUserOperation(potentialOwner.getId(), context);
                                        }
                                        if (potentialOwner instanceof Group) {
                                            doCallbackGroupOperation(potentialOwner.getId(), context);
                                        }
                                    }
                                }
                            }
                        }
                    }
                }
            }
        }
    }
}

Example 5 with Escalation

use of org.kie.internal.task.api.model.Escalation in project jbpm by kiegroup.

the class ExecuteReminderCommand method executedeadLine.

private Void executedeadLine(TaskContext ctx, TaskPersistenceContext persistenceContext, Task task, DeadlineSummary deadlineSummary, TaskData taskData) {
    Deadline deadline = persistenceContext.findDeadline(deadlineSummary.getDeadlineId());
    if (task == null || deadline == null) {
        return null;
    }
    if (taskData != null) {
        UserInfo userInfo = (UserInfo) ctx.get(EnvironmentName.TASK_USER_INFO);
        // check if task is still in valid status
        if (DeadlineType.START.isValidStatus(taskData.getStatus()) || DeadlineType.END.isValidStatus(taskData.getStatus())) {
            Map<String, Object> variables = getVariables(ctx, persistenceContext, task, taskData);
            if (deadline == null || deadline.getEscalations() == null) {
                return null;
            }
            TaskEventSupport taskEventSupport = ctx.getTaskEventSupport();
            taskEventSupport.fireBeforeTaskNotified(task, ctx);
            for (Escalation escalation : deadline.getEscalations()) {
                for (Notification notification : escalation.getNotifications()) {
                    if (notification.getNotificationType() == NotificationType.Email) {
                        logger.debug("Sending an Email");
                        NotificationListenerManager.get().broadcast(new NotificationEvent(notification, task, variables), userInfo);
                    }
                }
            }
            taskEventSupport.fireAfterTaskNotified(task, ctx);
        }
    }
    return null;
}