Examples with Ticket org.opennms.api.integration.ticketing.Ticket used on opensource projects

Example 26 with Ticket

use of org.opennms.api.integration.ticketing.Ticket in project opennms by OpenNMS.

the class RemedyTicketerPluginTest method setUp.

@Override
protected void setUp() throws Exception {
    System.setProperty("opennms.home", "src" + File.separatorChar + "test" + File.separatorChar + "opennms-home");
    m_ticketer = new RemedyTicketerPlugin();
    m_ticket = new Ticket();
    m_ticket.setState(Ticket.State.OPEN);
    m_ticket.setSummary("Test OpenNMS Integration");
    m_ticket.setDetails("Created by Axis java client. Date: " + new Date());
    m_ticket.setUser("antonio@opennms.it");
}

Example 27 with Ticket

use of org.opennms.api.integration.ticketing.Ticket in project opennms by OpenNMS.

the class RemedyTicketerPluginTest method testSaveAndGet.

public void testSaveAndGet() {
    try {
        m_ticketer.saveOrUpdate(m_ticket);
        m_ticketId = m_ticket.getId();
        Ticket ticket = m_ticketer.get(m_ticketId);
        assertEquals(m_ticketId, ticket.getId());
        assertEquals(State.OPEN, ticket.getState());
    } catch (PluginException e) {
        e.printStackTrace();
    }
}

Example 28 with Ticket

use of org.opennms.api.integration.ticketing.Ticket in project opennms by OpenNMS.

the class Otrs31TicketerPlugin method update.

private void update(Ticket ticketToUpdate) throws PluginException {
    Ticket currentTicket = get(ticketToUpdate.getId());
    LOG.debug("updating existing ticket : {}", currentTicket.getId());
    if (currentTicket.getState() != ticketToUpdate.getState()) {
        OTRSTicketUpdateTicket ticketUpdate = new OTRSTicketUpdateTicket();
        ticketUpdate.setStateID(openNMSToOTRSState(ticketToUpdate.getState()));
        OTRSArticle articleUpdate = new OTRSArticle();
        // TODO Figure out why we can't set ArticleFrom without an error from OTRS
        // otrsArticle.setFrom(m_configDao.getArticleFrom());
        articleUpdate.setSubject(m_configDao.getArticleUpdateSubject());
        // All OTRS article fields from defaults
        articleUpdate.setArticleType(m_configDao.getArticleType());
        articleUpdate.setSenderType(m_configDao.getArticleSenderType());
        articleUpdate.setContentType(m_configDao.getArticleContentType());
        articleUpdate.setHistoryType(m_configDao.getArticleHistoryType());
        articleUpdate.setHistoryComment(m_configDao.getArticleHistoryComment());
        switch(ticketToUpdate.getState()) {
            case OPEN:
                // ticket is new
                articleUpdate.setBody(m_configDao.getTicketOpenedMessage());
                break;
            case CANCELLED:
                // not sure how often we see this
                articleUpdate.setBody(m_configDao.getTicketCancelledMessage());
                break;
            case CLOSED:
                // closed successful
                articleUpdate.setBody(m_configDao.getTicketClosedMessage());
                break;
            default:
                LOG.debug("No valid OpenNMS state on ticket");
                articleUpdate.setBody(m_configDao.getTicketUpdatedMessage());
        }
        TicketUpdate update = new TicketUpdate();
        update.setUserLogin(m_configDao.getUserName());
        update.setPassword(m_configDao.getPassword());
        update.setTicketID(new BigInteger(currentTicket.getId()));
        update.setTicket(ticketUpdate);
        update.setArticle(articleUpdate);
        m_ticketConnector.ticketUpdate(update);
    } else {
    // There is no else at the moment
    // Tickets are _only_ updated with new state
    }
}

Example 29 with Ticket

use of org.opennms.api.integration.ticketing.Ticket in project opennms by OpenNMS.

the class Otrs31TicketerPluginTest method testOpenAndClose.

@Test
public void testOpenAndClose() throws PluginException {
    Ticket ticket = new Ticket();
    ticket.setState(Ticket.State.OPEN);
    ticket.setSummary("Testing Open and Close Summary: " + new Date());
    ticket.setDetails("Testing Open and Close Detail: " + new Date());
    //ticket.setUser(DEFAULT_USER);
    otrsPlugin.saveOrUpdate(ticket);
    Ticket initialOtrsTicket = otrsPlugin.get(ticket.getId());
    assertTicketEquals(ticket, initialOtrsTicket);
    ticket.setState(Ticket.State.CLOSED);
    otrsPlugin.saveOrUpdate(ticket);
    Ticket closedOtrsTicket = otrsPlugin.get(ticket.getId());
    assertTicketEquals(ticket, closedOtrsTicket);
}

Example 30 with Ticket

use of org.opennms.api.integration.ticketing.Ticket in project opennms by OpenNMS.

the class Otrs31TicketerPluginTest method testRemoveMarkup.

@Test
public void testRemoveMarkup() throws PluginException {
    Ticket ticket = new Ticket();
    ticket.setState(Ticket.State.OPEN);
    ticket.setSummary(SUMMARY_MARKUP);
    ticket.setDetails("Testing Markup Removal from title: " + new Date());
    //ticket.setUser(DEFAULT_USER);
    otrsPlugin.saveOrUpdate(ticket);
    Ticket initialOtrsTicket = otrsPlugin.get(ticket.getId());
    assertEquals(initialOtrsTicket.getSummary(), SUMMARY_NO_MARKUP);
    ticket.setState(Ticket.State.CLOSED);
    otrsPlugin.saveOrUpdate(ticket);
}