Examples with Ticket org.opennms.api.integration.ticketing.Ticket used on opensource projects

Example 36 with Ticket

use of org.opennms.api.integration.ticketing.Ticket in project opennms by OpenNMS.

the class Otrs31TicketerPlugin method update.

private void update(Ticket ticketToUpdate) throws PluginException {
    Ticket currentTicket = get(ticketToUpdate.getId());
    LOG.debug("updating existing ticket : {}", currentTicket.getId());
    if (currentTicket.getState() != ticketToUpdate.getState()) {
        OTRSTicketUpdateTicket ticketUpdate = new OTRSTicketUpdateTicket();
        ticketUpdate.setStateID(openNMSToOTRSState(ticketToUpdate.getState()));
        OTRSArticle articleUpdate = new OTRSArticle();
        // TODO Figure out why we can't set ArticleFrom without an error from OTRS
        // otrsArticle.setFrom(m_configDao.getArticleFrom());
        articleUpdate.setSubject(m_configDao.getArticleUpdateSubject());
        // All OTRS article fields from defaults
        articleUpdate.setArticleType(m_configDao.getArticleType());
        articleUpdate.setSenderType(m_configDao.getArticleSenderType());
        articleUpdate.setContentType(m_configDao.getArticleContentType());
        articleUpdate.setHistoryType(m_configDao.getArticleHistoryType());
        articleUpdate.setHistoryComment(m_configDao.getArticleHistoryComment());
        switch(ticketToUpdate.getState()) {
            case OPEN:
                // ticket is new
                articleUpdate.setBody(m_configDao.getTicketOpenedMessage());
                break;
            case CANCELLED:
                // not sure how often we see this
                articleUpdate.setBody(m_configDao.getTicketCancelledMessage());
                break;
            case CLOSED:
                // closed successful
                articleUpdate.setBody(m_configDao.getTicketClosedMessage());
                break;
            default:
                LOG.debug("No valid OpenNMS state on ticket");
                articleUpdate.setBody(m_configDao.getTicketUpdatedMessage());
        }
        TicketUpdate update = new TicketUpdate();
        update.setUserLogin(m_configDao.getUserName());
        update.setPassword(m_configDao.getPassword());
        update.setTicketID(new BigInteger(currentTicket.getId()));
        update.setTicket(ticketUpdate);
        update.setArticle(articleUpdate);
        m_ticketConnector.ticketUpdate(update);
    } else {
    // There is no else at the moment
    // Tickets are _only_ updated with new state
    }
}

Example 37 with Ticket

use of org.opennms.api.integration.ticketing.Ticket in project opennms by OpenNMS.

the class OtrsTicketerPluginTest method setUp.

@Override
protected void setUp() throws Exception {
    System.setProperty("opennms.home", "src" + File.separatorChar + "test" + File.separatorChar + "opennms-home");
    System.out.println("src" + File.separatorChar + "test" + File.separatorChar + "opennms-home");
    m_ticketer = new OtrsTicketerPlugin();
    m_configDao = new DefaultOtrsConfigDao();
    m_ticket = new Ticket();
    m_ticket.setState(Ticket.State.OPEN);
    m_ticket.setSummary("Ticket Summary for ticket: " + new Date());
    m_ticket.setDetails("First Article for ticket: " + new Date());
    m_ticket.setUser("root@localhost");
}

Example 38 with Ticket

use of org.opennms.api.integration.ticketing.Ticket in project opennms by OpenNMS.

the class OtrsTicketerPluginTest method testStateUpdate.

/*	
 *	This test deliberately removed.
 *	As there is no two way update, there is no need to ensure that 
 *      the OTRS ticket contents and the OpenNMS ticket contents match
 *	after the initial save.
 *
 *	public void testUpdate() {
 *		
 *		String firstArticle = new String("First Article");
 *		String secondArticle = new String("Second Article");
 *		
 *		// save with first article
 *		
 *		m_ticket.setDetails(firstArticle);
 *		
 *		m_ticketer.saveOrUpdate(m_ticket);
 *		
 *		// update with first article
 *		
 *		m_ticket.setDetails(secondArticle);
 *		
 *		m_ticketer.saveOrUpdate(m_ticket);
 *		
 *		// get a clean copy from the ID
 *		
 *		Ticket retrievedTicket = m_ticketer.get(m_ticket.getId());
 *		
 *		// compare the opennms ticket to one retrieved from OTRS
 *		
 *		assertTicketEquals(m_ticket, retrievedTicket);
 *		
 *		// should also have the first article as history
 *		
 *		// ensure that old ticket details still exist somewhere in the OTRS ticket
 *		
 *		if (retrievedTicket.getDetails().indexOf(firstArticle) <= 0 ) {
 *        		fail("could not find " + firstArticle + " in " + retrievedTicket.getDetails());
 *        	}
 *		
 *	}
 */
public void testStateUpdate() throws InterruptedException {
    try {
        m_ticketer.saveOrUpdate(m_ticket);
        // my new ticket should be open
        assertEquals(m_ticket.getState(), Ticket.State.OPEN);
        // set it cancelled
        m_ticket.setState(Ticket.State.CANCELLED);
        // and save it
        m_ticketer.saveOrUpdate(m_ticket);
        // sleep for a bit
        Thread.sleep(100);
        // get a new copy
        Ticket retrievedTicket = m_ticketer.get(m_ticket.getId());
        // my new copy should be closed
        assertEquals(retrievedTicket.getState(), Ticket.State.CANCELLED);
    } catch (PluginException e) {
        e.printStackTrace();
    }
}

Example 39 with Ticket

use of org.opennms.api.integration.ticketing.Ticket in project opennms by OpenNMS.

the class OtrsTicketerPluginTest method testSave.

public void testSave() {
    Ticket retrievedTicket = null;
    try {
        m_ticketer.saveOrUpdate(m_ticket);
        retrievedTicket = m_ticketer.get(m_ticket.getId());
    } catch (PluginException e) {
        e.printStackTrace();
    }
    assertTicketEquals(m_ticket, retrievedTicket);
}

Example 40 with Ticket

use of org.opennms.api.integration.ticketing.Ticket in project opennms by OpenNMS.

the class TsrmMockTest method testSaveWithMock.

@Test
public void testSaveWithMock() throws PluginException {
    CreateSHSIMPINCType createIncidentType = new CreateSHSIMPINCType();
    CreateSHSIMPINCResponseType incidentResponse = new CreateSHSIMPINCResponseType();
    INCIDENTMboKeySetType incidentMboKeyType = new INCIDENTMboKeySetType();
    INCIDENTKeyType incidentKey = new INCIDENTKeyType();
    MXStringType incidentId = new MXStringType();
    incidentId.setValue(INCIDENT_ID);
    incidentKey.setTICKETID(incidentId);
    incidentResponse.setINCIDENTMboKeySet(incidentMboKeyType);
    incidentMboKeyType.getINCIDENT().add(incidentKey);
    when(port.createSHSIMPINC(argThat(new CreateIncidentArg()))).thenReturn(incidentResponse);
    port.createSHSIMPINC(createIncidentType);
    Ticket ticket = new Ticket();
    m_ticketer.saveOrUpdate(ticket);
    verify(port).createSHSIMPINC(createIncidentType);
    assertEquals(ticket.getId(), INCIDENT_ID);
}