Examples with DefaultOtrsConfigDao org.opennms.netmgt.ticketer.otrs.common.DefaultOtrsConfigDao used on opensource projects

Example 1 with DefaultOtrsConfigDao

use of org.opennms.netmgt.ticketer.otrs.common.DefaultOtrsConfigDao in project opennms by OpenNMS.

the class OtrsTicketerPluginTest method createTicketAndArticle.

// This is just to bootstrap a saved ticket so that we can get it back later
private TicketIDAndNumber createTicketAndArticle(String ticketSubject, String articleBody) throws InterruptedException {
    TicketIDAndNumber idAndNumber = null;
    m_configDao = new DefaultOtrsConfigDao();
    TicketCore otrsTicket = new TicketCore();
    Credentials creds = new Credentials(m_configDao.getUserName(), m_configDao.getPassword());
    otrsTicket.setLock(m_configDao.getLock());
    otrsTicket.setQueue(m_configDao.getQueue());
    otrsTicket.setPriority(m_configDao.getPriority());
    otrsTicket.setState(m_configDao.getState());
    otrsTicket.setOwnerID(m_configDao.getOwnerID());
    otrsTicket.setUser(defaultUser);
    otrsTicket.setTitle(ticketSubject);
    Integer articleId = null;
    TicketServiceLocator service = new TicketServiceLocator();
    service.setTicketServicePortEndpointAddress(m_configDao.getEndpoint());
    TicketServicePort_PortType port = null;
    try {
        port = service.getTicketServicePort();
    } catch (ServiceException e1) {
        e1.printStackTrace();
    }
    try {
        idAndNumber = port.ticketCreate(otrsTicket, creds);
    } catch (RemoteException e) {
        e.printStackTrace();
    }
    ArticleCore otrsArticle = new ArticleCore();
    otrsArticle.setArticleType(m_configDao.getArticleType());
    otrsArticle.setSenderType(m_configDao.getArticleSenderType());
    otrsArticle.setContentType(m_configDao.getArticleContentType());
    otrsArticle.setHistoryType(m_configDao.getArticleHistoryType());
    otrsArticle.setHistoryComment(m_configDao.getArticleHistoryComment());
    otrsArticle.setSenderType(m_configDao.getArticleSenderType());
    otrsArticle.setSubject(defaultArticleSubject);
    otrsArticle.setFrom(m_configDao.getArticleFrom());
    otrsArticle.setBody(defaultArticleBody);
    otrsArticle.setUser(defaultUser);
    otrsArticle.setTicketID(idAndNumber.getTicketID());
    otrsArticle.setBody(articleBody);
    try {
        articleId = port.articleCreate(otrsArticle, creds);
        assertNotNull(articleId);
    } catch (RemoteException e) {
        e.printStackTrace();
    }
    return idAndNumber;
}

Example 2 with DefaultOtrsConfigDao

use of org.opennms.netmgt.ticketer.otrs.common.DefaultOtrsConfigDao in project opennms by OpenNMS.

the class OtrsTicketerPluginTest method setUp.

@Override
protected void setUp() throws Exception {
    System.setProperty("opennms.home", "src" + File.separatorChar + "test" + File.separatorChar + "opennms-home");
    System.out.println("src" + File.separatorChar + "test" + File.separatorChar + "opennms-home");
    m_ticketer = new OtrsTicketerPlugin();
    m_configDao = new DefaultOtrsConfigDao();
    m_ticket = new Ticket();
    m_ticket.setState(Ticket.State.OPEN);
    m_ticket.setSummary("Ticket Summary for ticket: " + new Date());
    m_ticket.setDetails("First Article for ticket: " + new Date());
    m_ticket.setUser("root@localhost");
}