Examples with GetOutputMap org.opennms.integration.remedy.ticketservice.GetOutputMap used on opensource projects

Example 1 with GetOutputMap

use of org.opennms.integration.remedy.ticketservice.GetOutputMap in project opennms by OpenNMS.

the class RemedyTicketerPlugin method update.

private void update(Ticket ticket) throws PluginException {
    HPD_IncidentInterface_WSPortTypePortType port = getTicketServicePort(m_portname, m_endpoint);
    if (port != null) {
        try {
            GetOutputMap remedy = port.helpDesk_Query_Service(getRemedyInputMap(ticket.getId()), getRemedyAuthenticationHeader());
            if (remedy == null) {
                LOG.info("update: Remedy: Cannot find incident with incindent_number: {}", ticket.getId());
                return;
            }
            if (remedy.getStatus().getValue().equals(StatusType._value7)) {
                LOG.info("update: Remedy: Ticket Cancelled. Not updating ticket with incindent_number: {}", ticket.getId());
                return;
            }
            if (remedy.getStatus().getValue().equals(StatusType._value6)) {
                LOG.info("update: Remedy: Ticket Closed. Not updating ticket with incindent_number: {}", ticket.getId());
                return;
            }
            SetInputMap output = getRemedySetInputMap(ticket, remedy);
            // The only things to update are urgency and state
            LOG.debug("update: Remedy: found urgency: {} - for ticket with incindent_number: {}", output.getUrgency().getValue(), ticket.getId());
            output.setUrgency(getUrgency(ticket));
            LOG.debug("update: opennms status: {} - for ticket with incindent_number: {}", ticket.getState(), ticket.getId());
            LOG.debug("update: Remedy: found status: {} - for ticket with incindent_number: {}", output.getStatus().getValue(), ticket.getId());
            State outputState = remedyToOpenNMSState(output.getStatus());
            LOG.debug("update: Remedy: found opennms status: {} - for ticket with incindent_number: {}", outputState, ticket.getId());
            if (!(ticket.getState() == outputState))
                output = opennmsToRemedyState(output, ticket.getState());
            port.helpDesk_Modify_Service(output, getRemedyAuthenticationHeader());
        } catch (RemoteException e) {
            e.printStackTrace();
            throw new PluginException("Problem creating ticket", e);
        }
    }
}

Example 2 with GetOutputMap

use of org.opennms.integration.remedy.ticketservice.GetOutputMap in project opennms by OpenNMS.

the class RemedyTicketerPlugin method get.

/** {@inheritDoc} */
@Override
public Ticket get(String ticketId) throws PluginException {
    Ticket opennmsTicket = new Ticket();
    if (ticketId == null) {
        LOG.error("No Remedy ticketID available in OpenNMS Ticket");
        throw new PluginException("No Remedy ticketID available in OpenNMS Ticket");
    } else {
        LOG.debug("get: search ticket with id: {}", ticketId);
        HPD_IncidentInterface_WSPortTypePortType port = getTicketServicePort(m_portname, m_endpoint);
        if (port != null) {
            try {
                GetOutputMap outputmap = port.helpDesk_Query_Service(getRemedyInputMap(ticketId), getRemedyAuthenticationHeader());
                LOG.info("get: found ticket: {} status: {}", ticketId, outputmap.getStatus().getValue());
                LOG.info("get: found ticket: {} urgency: {}", ticketId, outputmap.getUrgency().getValue());
                opennmsTicket.setId(ticketId);
                opennmsTicket.setSummary(outputmap.getSummary());
                opennmsTicket.setDetails(outputmap.getNotes());
                opennmsTicket.setState(remedyToOpenNMSState(outputmap.getStatus()));
                opennmsTicket.setUser(outputmap.getAssigned_Group());
            } catch (RemoteException e) {
                e.printStackTrace();
                throw new PluginException("Problem getting ticket", e);
            }
        }
    }
    // add ticket basics from the Remedy ticket
    return opennmsTicket;
}