Examples with PacketError org.xmpp.packet.PacketError used on opensource projects

Example 31 with PacketError

use of org.xmpp.packet.PacketError in project Openfire by igniterealtime.

the class WorkgroupIQHandler method handleIQSet.

private void handleIQSet(IQ packet) {
    IQ reply;
    // TODO: verify namespace and send error if wrong
    Element iq = packet.getChildElement();
    JID sender = packet.getFrom();
    reply = IQ.createResultIQ(packet);
    reply.setFrom(workgroup.getJID());
    String queryName = iq.getName();
    String queryNamespace = iq.getNamespace().toString();
    if ("join-queue".equals(queryName)) {
        InterceptorManager interceptorManager = QueueInterceptorManager.getInstance();
        try {
            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, false);
            // Received a Join Queue request from a visitor, create a new request.
            UserRequest request = new UserRequest(packet, workgroup);
            // Let the workgroup process the new request
            if (!workgroup.queueRequest(request)) {
                // It was not possible to add the request to a queue so answer that the
                // workgroup is not accepting new join-queue requests
                reply.setChildElement(packet.getChildElement().createCopy());
                reply.setError(new PacketError(PacketError.Condition.service_unavailable));
            }
            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, true);
        } catch (PacketRejectedException e) {
            workgroup.rejectPacket(packet, e);
            reply = null;
        }
    } else if ("depart-queue".equals(queryName)) {
        // Visitor is departing queue
        try {
            Request request = UserRequest.getRequest(workgroup, sender);
            InterceptorManager interceptorManager = QueueInterceptorManager.getInstance();
            try {
                interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, false);
                request.cancel(Request.CancelType.DEPART);
                iq.add(request.getSessionElement());
                interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, true);
            } catch (PacketRejectedException e) {
                workgroup.rejectPacket(packet, e);
                reply = null;
            }
        } catch (NotFoundException e) {
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            Log.debug("Request not found" + " while departing queue:", e);
        }
    } else if ("offer-accept".equals(queryName)) {
        try {
            InterceptorManager interceptorManager = OfferInterceptorManager.getInstance();
            String id = iq.attributeValue("id");
            String jid = iq.attributeValue("jid");
            if (id != null || jid != null) {
                Request request;
                if (id != null) {
                    // Search request by its unique ID
                    request = Request.getRequest(id);
                } else {
                    // Old version of FP refers to requests by the user's jid. This old version
                    // implements transfers and invitations on the client and not the server side.
                    // Therefore, for each user's jid there is always a unique Request
                    request = UserRequest.getRequest(workgroup, new JID(jid));
                }
                Offer offer = request.getOffer();
                if (offer != null && offer.isOutstanding()) {
                    AgentSession agentSession = agentManager.getAgentSession(packet.getFrom());
                    if (agentSession == null) {
                        reply.setChildElement(packet.getChildElement().createCopy());
                        reply.setError(new PacketError(PacketError.Condition.item_not_found));
                        Log.debug("Agent not found while accepting offer");
                    } else {
                        try {
                            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, false);
                            offer.accept(agentSession);
                            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, true);
                        } catch (PacketRejectedException e) {
                            workgroup.rejectPacket(packet, e);
                            reply = null;
                        }
                    }
                } else {
                    reply.setChildElement(packet.getChildElement().createCopy());
                    reply.setError(new PacketError(PacketError.Condition.not_acceptable));
                }
            }
        } catch (NotFoundException e) {
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            Log.debug("Request not found " + "while accepting offer: ", e);
        } catch (AgentNotFoundException e) {
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            Log.debug("Agent not found " + "while accepting offer: ", e);
        }
    } else if ("offer-reject".equals(queryName)) {
        try {
            InterceptorManager interceptorManager = OfferInterceptorManager.getInstance();
            String id = iq.attributeValue("id");
            String jid = iq.attributeValue("jid");
            if (id != null || jid != null) {
                Request request;
                if (id != null) {
                    // Search request by its unique ID
                    request = Request.getRequest(id);
                } else {
                    // Old version of FP refers to requests by the user's jid. This old version
                    // implements transfers and invitations on the client and not the server side.
                    // Therefore, for each user's jid there is always a unique Request
                    request = UserRequest.getRequest(workgroup, new JID(jid));
                }
                Offer offer = request.getOffer();
                if (offer != null) {
                    AgentSession agentSession = agentManager.getAgentSession(packet.getFrom());
                    if (agentSession == null) {
                        reply.setChildElement(packet.getChildElement().createCopy());
                        reply.setError(new PacketError(PacketError.Condition.item_not_found));
                        Log.debug("Agent not found while accepting offer");
                    } else {
                        try {
                            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, false);
                            offer.reject(agentSession);
                            interceptorManager.invokeInterceptors(workgroup.getJID().toBareJID(), packet, true, true);
                        } catch (PacketRejectedException e) {
                            workgroup.rejectPacket(packet, e);
                            reply = null;
                        }
                    }
                }
            }
        } catch (NotFoundException e) {
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            Log.debug("Request not found " + "while rejecting offer: ", e);
        } catch (AgentNotFoundException e) {
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.item_not_found));
            Log.debug("Agent not found " + "while accepting offer: ", e);
        }
    } else if ("invite".equals(queryName)) {
        // Get the type of inviation (i.e. entity type is being invited)
        InvitationRequest request = new InvitationRequest(packet, workgroup);
        workgroup.processInvitation(request, packet);
        reply = null;
    } else if ("transfer".equals(queryName)) {
        // Get the type of transfer (i.e. entity type is going to get the transfer offer)
        TransferRequest request = new TransferRequest(packet, workgroup);
        workgroup.processTransfer(request, packet);
        reply = null;
    } else if ("jabber:iq:private".equals(queryNamespace)) {
        // IQ private for agents global macro storage
        setIQPrivate(packet);
    } else if ("agent-info".equals(queryName)) {
        if (!JiveGlobals.getBooleanProperty("xmpp.live.agent.change-properties", true)) {
            // Answer that agents are not allowed to change their properties (feature disabled)
            reply = IQ.createResultIQ(packet);
            reply.setChildElement(packet.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.service_unavailable));
        } else {
            try {
                AgentSession agentSession = agentManager.getAgentSession(packet.getFrom());
                if (agentSession == null) {
                    reply = IQ.createResultIQ(packet);
                    reply.setChildElement(packet.getChildElement().createCopy());
                    reply.setError(new PacketError(PacketError.Condition.item_not_found));
                } else {
                    String allowsToChange = agentSession.getAgent().getProperties().getProperty("change-properties");
                    if (!"false".equals(allowsToChange)) {
                        // Set the new agent's info
                        agentSession.getAgent().updateAgentInfo(packet);
                    } else {
                        // Answer that this agent is not allowed to change his properties
                        reply = IQ.createResultIQ(packet);
                        reply.setChildElement(packet.getChildElement().createCopy());
                        reply.setError(new PacketError(PacketError.Condition.service_unavailable));
                    }
                }
            } catch (AgentNotFoundException e) {
                reply = IQ.createResultIQ(packet);
                reply.setChildElement(packet.getChildElement().createCopy());
                reply.setError(new PacketError(PacketError.Condition.item_not_found));
            }
        }
    } else {
        // none are found, send bad request error.
        for (WorkgroupProvider provider : providerManager.getWorkgroupProviders()) {
            // Handle packet?
            if (provider.handleSet(packet)) {
                // If provider accepts responsibility, hand off packet.
                provider.executeSet(packet, workgroup);
                return;
            }
        }
        dropPacket(packet);
        reply.setChildElement(packet.getChildElement().createCopy());
        reply.setError(new PacketError(PacketError.Condition.bad_request));
    }
    if (reply != null) {
        workgroup.send(reply);
    }
}

Example 32 with PacketError

use of org.xmpp.packet.PacketError in project Openfire by igniterealtime.

the class WorkgroupManager method process.

/**
     * Returns true if the IQ packet was processed. This method should only process disco packets
     * sent to the workgroup service.
     *
     * @param iq the IQ packet to process.
     * @return true if the IQ packet was processed.
     */
private boolean process(IQ iq) {
    if (iq.getType() == IQ.Type.error) {
        // Skip IQ packets of type error
        return false;
    }
    Element childElement = iq.getChildElement();
    String name = null;
    String namespace = null;
    if (childElement != null) {
        namespace = childElement.getNamespaceURI();
        name = childElement.getName();
    }
    if ("http://jabber.org/protocol/disco#info".equals(namespace)) {
        IQ reply = iqDiscoInfoHandler.handleIQ(iq);
        if (reply != null) {
            send(reply);
        }
    } else if ("http://jabber.org/protocol/disco#items".equals(namespace)) {
        IQ reply = iqDiscoItemsHandler.handleIQ(iq);
        if (reply != null) {
            send(reply);
        }
    } else if ("jabber:iq:version".equals(namespace)) {
        IQ reply = IQ.createResultIQ(iq);
        Element version = reply.setChildElement("query", "jabber:iq:version");
        version.addElement("name").setText("Spark Fastpath");
        version.addElement("version").setText("3.2");
        version.addElement("os").setText("Java 5");
        send(reply);
    } else if ("workgroups".equals(name)) {
        try {
            // Check that the sender of this IQ is an agent
            getAgentManager().getAgent(iq.getFrom());
            // Get the agent JID to return his workgroups
            String agentJID = childElement.attributeValue("jid");
            try {
                // Answer the workgroups where the agent can work in
                Agent agent = getAgentManager().getAgent(new JID(agentJID));
                sendWorkgroups(iq, agent);
            } catch (AgentNotFoundException e) {
                IQ reply = IQ.createResultIQ(iq);
                reply.setChildElement(iq.getChildElement().createCopy());
                reply.setError(new PacketError(PacketError.Condition.item_not_found));
                send(reply);
            }
        } catch (AgentNotFoundException e) {
            IQ reply = IQ.createResultIQ(iq);
            reply.setChildElement(iq.getChildElement().createCopy());
            reply.setError(new PacketError(PacketError.Condition.not_authorized));
            send(reply);
        }
    } else if ("transcript-search".equals(name)) {
        iqChatSearchHandler.handleIQ(iq);
    } else if ("http://jabber.org/protocol/commands".equals(namespace)) {
        // Process ad-hoc command
        IQ reply = commandManager.process(iq);
        send(reply);
    } else {
        return false;
    }
    return true;
}

Example 33 with PacketError

use of org.xmpp.packet.PacketError in project Openfire by igniterealtime.

the class WorkgroupPresence method process.

public void process(Presence packet) {
    try {
        JID sender = packet.getFrom();
        // Handling Subscription
        if (Presence.Type.subscribe == packet.getType()) {
            // Only create item if user was not already subscribed to workgroup's presence
            if (!presenceSubscribers.contains(sender.toBareJID())) {
                createRosterItem(sender);
            }
            // Reply that the subscription request was approved
            Presence reply = new Presence();
            reply.setTo(sender);
            reply.setFrom(workgroup.getJID());
            reply.setType(Presence.Type.subscribed);
            workgroup.send(reply);
            // Send the presence of the workgroup to the user that requested it
            sendPresence(packet.getFrom());
        } else if (Presence.Type.unsubscribe == packet.getType()) {
            // Remove sender from the workgroup roster
            deleteRosterItem(sender);
            // Send confirmation of unsubscription
            Presence reply = new Presence();
            reply.setTo(sender);
            reply.setFrom(workgroup.getJID());
            reply.setType(Presence.Type.unsubscribed);
            workgroup.send(reply);
            // Send unavailable presence of the workgroup
            reply = new Presence();
            reply.setTo(sender);
            reply.setFrom(workgroup.getJID());
            reply.setType(Presence.Type.unavailable);
            workgroup.send(reply);
        } else if (Presence.Type.subscribed == packet.getType()) {
        // ignore
        } else if (Presence.Type.unsubscribed == packet.getType()) {
        // ignore
        } else if (Presence.Type.probe == packet.getType()) {
            // Send the presence of the workgroup to the user that requested it
            sendPresence(packet.getFrom());
        } else {
            try {
                agentToWorkgroup(packet);
            } catch (AgentNotFoundException e) {
                Presence reply = new Presence();
                reply.setError(new PacketError(PacketError.Condition.not_authorized));
                reply.setTo(packet.getFrom());
                reply.setFrom(workgroup.getJID());
                workgroup.send(reply);
                StringBuilder errorMessage = new StringBuilder();
                errorMessage.append("Sender: ");
                errorMessage.append(packet.getFrom().toString());
                errorMessage.append(" Workgroup: ");
                errorMessage.append(workgroup.getJID().toString());
                Log.debug(errorMessage.toString(), e);
            }
        }
    } catch (Exception e) {
        Log.error(e.getMessage(), e);
        Presence reply = new Presence();
        reply.setError(new PacketError(PacketError.Condition.internal_server_error));
        reply.setTo(packet.getFrom());
        reply.setFrom(workgroup.getJID());
        workgroup.send(reply);
    }
}

Example 34 with PacketError

use of org.xmpp.packet.PacketError in project Openfire by igniterealtime.

the class WorkgroupStats method getChatTranscript.

public void getChatTranscript(IQ iq, String sessionID) {
    final IQ reply = IQ.createResultIQ(iq);
    String transcriptXML = null;
    try {
        Element transcript = reply.setChildElement("transcript", "http://jivesoftware.com/protocol/workgroup");
        transcript.addAttribute("sessionID", sessionID);
        Connection con = null;
        PreparedStatement pstmt = null;
        ResultSet rs = null;
        try {
            con = DbConnectionManager.getConnection();
            pstmt = con.prepareStatement(GET_TRANSCRIPT);
            pstmt.setString(1, sessionID);
            rs = pstmt.executeQuery();
            if (rs.next()) {
                transcriptXML = DbConnectionManager.getLargeTextField(rs, 1);
            }
        } catch (SQLException sqle) {
            Log.error(sqle.getMessage(), sqle);
        } finally {
            DbConnectionManager.closeConnection(rs, pstmt, con);
        }
        if (transcriptXML != null) {
            Document element = DocumentHelper.parseText(transcriptXML);
            // Add the Messages and Presences contained in the retrieved transcript element
            for (Iterator<Element> it = element.getRootElement().elementIterator(); it.hasNext(); ) {
                Element packet = it.next();
                transcript.add(packet.createCopy());
            }
        }
        workgroup.send(reply);
    } catch (Exception ex) {
        Log.error("There was an error retrieving the following transcript. SessionID = " + sessionID + " Transcript=" + transcriptXML, ex);
        reply.setChildElement(iq.getChildElement().createCopy());
        reply.setError(new PacketError(PacketError.Condition.item_not_found));
        workgroup.send(reply);
    }
}

Example 35 with PacketError

use of org.xmpp.packet.PacketError in project Openfire by igniterealtime.

the class IQChatSearchHandler method handleIQ.

public void handleIQ(IQ packet) {
    try {
        // Check that the sender of this IQ is an agent
        workgroupManager.getAgentManager().getAgent(packet.getFrom());
        Element iq = packet.getChildElement();
        IQ reply = IQ.createResultIQ(packet);
        if (iq.elements().isEmpty()) {
            reply.setChildElement(iq.createCopy());
            // Send the search form to the agent
            reply.addExtension(searchForm.createCopy());
            workgroupManager.send(reply);
        } else {
            // Send the result of the search to the agent
            Date startDate = null;
            Date endDate = null;
            Collection<Workgroup> workgroups = WorkgroupManager.getInstance().getWorkgroups();
            JID agentJID = null;
            String queryString = null;
            // Get the search parameters from the completed form
            DataForm submitedForm = (DataForm) packet.getExtension(DataForm.ELEMENT_NAME, DataForm.NAMESPACE);
            for (FormField field : submitedForm.getFields()) {
                if ("date/start".equals(field.getVariable())) {
                    try {
                        startDate = DataForm.parseDate(field.getValues().get(0));
                    } catch (ParseException e) {
                        Log.debug("Invalid startDate " + field.getValues().get(0), e);
                    }
                } else if ("date/end".equals(field.getVariable())) {
                    try {
                        endDate = DataForm.parseDate(field.getValues().get(0));
                    } catch (ParseException e) {
                        Log.debug("Invalid endDate " + field.getValues().get(0), e);
                    }
                } else if ("workgroups".equals(field.getVariable())) {
                    if (!field.getValues().isEmpty()) {
                        workgroups = new ArrayList<Workgroup>();
                        for (String value : field.getValues()) {
                            try {
                                workgroups.add(WorkgroupManager.getInstance().getWorkgroup(new JID(value)));
                            } catch (UserNotFoundException e) {
                                Log.debug("Invalid workgroup JID " + value, e);
                            }
                        }
                    } else {
                        // Search in all the workgroups since no one was specified
                        workgroups = WorkgroupManager.getInstance().getWorkgroups();
                    }
                } else if ("agent".equals(field.getVariable())) {
                    agentJID = new JID(field.getValues().get(0));
                } else if ("queryString".equals(field.getVariable())) {
                    queryString = field.getValues().get(0);
                }
            }
            // Build the response
            DataForm searchResults = resultForm.createCopy();
            // Perform the search
            for (Workgroup workgroup : workgroups) {
                ChatSearch search = new ChatSearch(workgroup, startDate, endDate, agentJID, queryString);
                for (QueryResult result : search.getResults()) {
                    Map<String, Object> fields = new LinkedHashMap<String, Object>();
                    fields.put("workgroup", result.getWorkgroup().getJID().toBareJID());
                    fields.put("sessionID", result.getSessionID());
                    fields.put("startDate", result.getStartDate());
                    fields.put("agentJIDs", result.getAgentJIDs());
                    fields.put("relevance", result.getRelevance());
                    // Add Metadata
                    Map<String, String> metadata = getMetadataMap(result.getSessionID());
                    if (metadata.containsKey("question")) {
                        fields.put("question", metadata.get("question"));
                    }
                    if (metadata.containsKey("email")) {
                        fields.put("email", metadata.get("email"));
                    }
                    if (metadata.containsKey("username")) {
                        fields.put("username", metadata.get("username"));
                    }
                    searchResults.addItemFields(fields);
                }
            }
            reply.setChildElement(iq.getName(), iq.getNamespaceURI());
            reply.addExtension(searchResults);
            workgroupManager.send(reply);
        }
    } catch (AgentNotFoundException e) {
        IQ reply = IQ.createResultIQ(packet);
        reply.setChildElement(packet.getChildElement().createCopy());
        reply.setError(new PacketError(PacketError.Condition.not_authorized));
        workgroupManager.send(reply);
    }
}